Senior Espresso Technician (North) in Manchester

We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

As our Senior Coffee Technician for the North, you'll be the primary technical contact supporting our customers across Northern England. You’ll combine advanced technical expertise with outstanding customer service, helping cafés, restaurants, and hospitality venues get the very best from their coffee equipment. From installations and preventative maintenance to diagnostics and emergency repairs, you’ll play a critical role in keeping our customers serving exceptional coffee every day.

This role goes beyond hands-on servicing. As a senior member of the team, you’ll help coordinate regional service activities, support and mentor fellow technicians, contribute to technical training across the business, and act as a trusted escalation point for complex technical challenges. You’ll also support the National Technical Manager in ensuring our technical offering continues to deliver industry-leading service standards. Based in Manchester, you’ll take ownership of our Northern customer base and build strong relationships throughout the region, becoming a trusted technical partner and ambassador for the Allpress brand.

You’ll be an experienced field service technician who enjoys problem-solving, building relationships and taking ownership. You’ll ideally have at least 2 years experience working with commercial coffee equipment, however we would also welcome applications from candidates with strong electrical, mechanical or engineering service backgrounds who have worked in customer-facing field service roles.

You’ll bring:

• Strong fault-finding and diagnostic skills
• Excellent customer service and communication skills
• Experience managing your own workload and schedule
• The confidence to make decisions independently
• Strong organisational and administration skills
• Attention to detail and pride in delivering quality work
• A passion for developing others and sharing knowledge
• A genuine enthusiasm for coffee and hospitality

Details:

• Hours: 5 days per week around 40 hours per week.
• Days: Monday - Friday. Weekend working is required on occasion.
• Times: Normally 9-5 unless 'on call'.
• Salary: £34,000-36,000 plus on call and overtime (salary is dependant on experience)
• Probation period: 3 months
• Reporting to: National Technical Manager
• Experience: A love for hospitality and the coffee industry is required. Minimum 2 years experience servicing, installing or maintaining commercial coffee equipment, or equivalent experience in a field-based electrical or mechanical engineering role.
• Additional: A full clear driving license is essential; the successful candidate will feel comfortable driving a van long distance and in the city eg. Manchester.

This is a fantastic opportunity for somebody who already has engineering experience and is looking to further their career in the coffee industry. We offer full training, great staff perks, a competitive salary, career development and a great company culture.

Annual Leave and support:

• 33 days of annual leave
• 5 days of personal leave
• An employee assistance programme supporting your mental health
• Enhanced parental leave
• Gender affirmation leave

Training and Development:

• Full role specific training including coffee skillset training with our Head of Coffee

Benefits:

• Fully paid access to Wellhub
• Free weekly beans for home
• Cycle to work scheme
• 30% off all retail goods
• Discounts across our community partners

Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our customers.

Diversity & Inclusion Pledge

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to…

• Continuously working towards removing barriers and bias.
• Building inclusive teams who represent people from all groups in society.
• Building a safe environment where it is encouraged to speak out against discrimination in any form.
• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.