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- Tasks: Build strong customer relationships and ensure a seamless journey from onboarding to renewal.
- Company: Allports Group, a trusted name in commercial vehicle solutions since 1959.
- Benefits: Competitive salary, 28 days holiday, discounts, and career development opportunities.
- Why this job: Join a people-first team and make a real impact on customer experiences.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1959, Allports Group have a fantastic range of products and services offered through our Group to both our local and national customer base. With our turnkey solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.
Our benefits package includes:
- Competitive salary linked to experience
- 28 days holiday (including Bank Holidays) + option to buy 5 additional days
- Designated EAP service to support health and financial wellbeing
- Unlimited Refer a friend scheme (earn £750 for each referral)
- Birthday and Christmas gift vouchers
- Discounts for Retail, Gym, Cinema and UK Hotel stays
- Training and development opportunities for career progression
- Charity events throughout the year
As our Customer Account Manager, you’ll be right at the centre of everything we do. You’ll ensure every customer feels supported, understood, and genuinely valued at every step of their journey with Allports Rental. This role is all about building trust, heading off problems before they arise, and making every interaction feel effortless and reassuring.
You’ll work across the business with Rental, Contract Hire, Sales, Operations, and After-Sales teams to make sure the entire customer journey is seamless, consistent, and reflects the care and control we’re known for.
What you will be doing:
- Owning Customer Relationships
- Be the trusted go-to for your customer accounts
- Respond quickly and clearly, keeping things smooth and simple
- Build trust with honest, consistent communication
- Collaborate closely with internal teams
- Be the voice of the customer across the business
- Keep everyone aligned and informed
- Monitor the full journey, onboarding to renewal
- Identify and remove friction points
- Shape processes that feel effortless and supportive
- Proactively manage expectations
- Step in quickly and confidently when things go off-track
- Help build a stronger service through feedback and learning
- Gather feedback and turn it into insight
- Lead KPI review meetings with confidence
- Spot trends and suggest practical improvements
What you’ll bring:
- Being naturally organised, calm under pressure, and genuinely care about doing right by people
- Enjoy building relationships and keeping things running smoothly
What you will need:
- Customer service experience, ideally in a B2B setting
- Confident communicator – on the phone, in person, and in writing
- Detail-focused, dependable, and organised
- Proactive mindset with strong team spirit
- Full UK driving licence and willingness to travel
If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you. This exciting opportunity offers excellent remuneration, together with the opportunity for further career development.
Customer Account Manager in Lichfield employer: Allports Group
Contact Detail:
Allports Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Manager role at Allports Group. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service. Think about how you would handle specific situations that could arise in the role. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Research Allports Group thoroughly! Understand their products, services, and company culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Allports Group and ready to take that next step in your career.
We think you need these skills to ace Customer Account Manager in Lichfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your customer service experience and how it aligns with our people-first approach at Allports Rental.
Showcase Your Communication Skills: Since this role is all about building trust and clear communication, give examples of how you've effectively communicated with customers in the past. We want to see your confident writing style shine through!
Demonstrate Problem-Solving Abilities: We love proactive problem solvers! Share specific instances where you identified issues before they escalated and how you resolved them. This will show us you're a perfect fit for keeping our customer journey smooth.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Allports Group.
How to prepare for a job interview at Allports Group
✨Know the Company Inside Out
Before your interview, take some time to research Allports Group. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company and its mission.
✨Showcase Your Customer Service Skills
As a Customer Account Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight how you’ve made customers feel valued and supported.
✨Demonstrate Proactive Problem-Solving
Think of instances where you identified potential problems before they escalated. Be ready to discuss how you approached these situations and what steps you took to ensure a smooth customer journey. This aligns perfectly with the role's focus on solving problems before they start.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the team dynamics, customer journey improvements, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
