Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee customer and supplier partnerships, ensuring top-notch service delivery.
- Company: Leading fibre connectivity provider in the UK with a focus on excellence.
- Benefits: Competitive package with extensive leave and wellness programmes.
- Why this job: Make a real difference in customer satisfaction and service improvement.
- Qualifications: Strong communication skills and commercial awareness; ITIL certification preferred.
- Other info: Join a dynamic team dedicated to continuous improvement and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A leading fibre connectivity provider in the UK seeks a Service Manager to oversee partnerships with customers and suppliers, ensuring service delivery meets standards and business value. The role involves managing performance, driving continuous service improvement, and maintaining customer satisfaction.
Candidates should possess strong communication skills and commercial awareness, with a preference for those holding ITIL certification.
A competitive benefits package, including extensive leave and wellness programs, is offered.
Service Manager, Customer & Supplier Experience employer: AllPoints Fibre
Contact Detail:
AllPoints Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager, Customer & Supplier Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service management. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples of how you've improved service delivery or customer satisfaction. Numbers and results speak volumes, so don’t be shy about sharing them.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role that fits your skills and aspirations. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Service Manager, Customer & Supplier Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Manager role. Highlight your experience in managing customer and supplier relationships, as well as any relevant ITIL certification.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven service improvements and maintained customer satisfaction in previous positions.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at AllPoints Fibre
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in the context of customer and supplier experience. Brush up on ITIL principles if you have the certification, as it’ll show you’re serious about the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with customers and suppliers in the past. Think about times when you resolved conflicts or improved relationships.
✨Demonstrate Commercial Awareness
Research the company and its competitors to understand the market landscape. Be ready to discuss how you can drive business value through service delivery and continuous improvement strategies.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding their wellness programs and leave policies.
