At a Glance
- Tasks: Manage fibre and voice services, ensuring smooth delivery and fault resolution.
- Company: Join AllPoints Fibre Networks, a leader in transforming UK connectivity.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and wellness perks.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an innovative team making a real impact in telecoms.
- Qualifications: Experience in telecoms service delivery and strong problem-solving skills.
The predicted salary is between 41000 - 45000 £ per year.
The Service Delivery and Support Specialist at AllPoints Fibre Networks will drive the end-to-end lifecycle of fibre and voice services, managing provisioning, order progression, and in-life fault resolution across SoGEA, FTTP, Ethernet, and VoIP products while acting as a key technical expert for internal teams and supplier partners.
What you will be doing:
- Managing the end-to-end provisioning of fibre and voice services through supplier platforms such as Openreach, BT Wholesale, and CityFibre
- Monitoring order progress, milestones, and delivery timelines, ensuring proactive escalation where needed
- Supporting fault management, including diagnostics, troubleshooting, and resolution of subscriber issues
- Acting as a specialist point of contact for service delivery queries and escalations
- Collaborating with suppliers and internal stakeholders to resolve blockers and improve delivery performance
- Producing reports, action logs, and insights for stakeholders and senior leadership
- Supporting BAU handovers and contributing to continuous improvement initiatives
- Identifying recurring issues, performing root cause analysis, and driving long-term fixes
- Contributing to operational documentation, processes, and system improvements
About you:
- You have strong experience in telecoms service delivery, provisioning, or technical support
- You’re confident working in a fast-paced, operational environment with multiple stakeholders
- You communicate complex technical concepts clearly and effectively
- You are proactive, solutions-focused, and comfortable owning issues through to resolution
- You thrive in collaborative environments and enjoy driving continuous improvement
- You are highly organised, adaptable, and able to prioritise competing demands
Your Skills:
- Strong knowledge of telecoms products such as SoGEA, FTTP, Ethernet, or VoIP
- Experience with Openreach and wholesale supplier portals and provisioning processes
- Fault diagnostics and troubleshooting capability
- Stakeholder management and escalation handling experience
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to manage workloads, meet deadlines, and deliver high-quality outputs
- Experience producing reports, documentation, and process improvements
About us:
At AllPoints Fibre Networks (APFN), we’re transforming how the UK connects. As a next-generation full fibre network wholesaler, we make accessing the UK’s largest fibre footprint simple, scalable, and seamless through our powerful, API-driven platform, aquila. We put our customers and partners at the heart of everything we do, enabling them to move faster, scale smarter, and deliver exceptional connectivity experiences. Our environment is collaborative, fast-paced, and driven by innovation, where curiosity is encouraged and ideas turn into action. We’re a team that’s ambitious, supportive, and genuinely passionate about what we do. Whether you’re tackling complex challenges, working cross-functionally, or contributing to meaningful change in the telecoms landscape, you’ll be empowered to grow, make an impact, and thrive at APFN.
The benefits at APFN...
At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage! Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that. Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.
Our commitment to Diversity, Equity and Inclusion...
At AllPoints Fibre, diversity makes us stronger. We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:
- Fair pay and equal opportunities for all
- Supporting underrepresented groups through our Women in Telecoms Network
- Investing in future talent with our apprenticeship scheme and mentorship programmes
- Ensuring every employee completes Equality, Diversity & Inclusion training
- Creating a culture where every voice is heard and everyone has the opportunity to grow
We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.
Next steps
If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details. If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.
Service Delivery and Support Specialist employer: AllPoints Fibre
At AllPoints Fibre Networks, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives. Our extensive benefits package includes private medical insurance, generous annual leave, and a commitment to employee growth through mentorship programmes and continuous improvement initiatives. Join us in transforming the UK's connectivity landscape while enjoying a supportive culture that values diversity and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery and Support Specialist
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like AllPoints Fibre and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like AllPoints Fibre.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Delivery and Support Specialist
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at AllPoints Fibre.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at AllPoints Fibre.
How to prepare for a job interview at AllPoints Fibre
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
