AllPoints Fibre Networks is seeking a Senior Service Desk Engineer to deliver advanced IT support from our Reading office. You will be the escalation point for the Service Desk, coordinating with 3rd line engineers and technical teams to resolve incidents within SLA and promote service improvement.
You will mentor colleagues, drive proactive problem solving, and ensure documentation and knowledge sharing across the team.
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Senior Service Desk Engineer — Escalation & ITIL Leader in Reading employer: AllPoints Fibre
At AllPoints Fibre Networks, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. With a generous benefits package including private medical insurance, 30 days of annual leave, and a commitment to diversity and inclusion, we foster a supportive and innovative work culture where every team member can thrive and make a meaningful impact in revolutionising connectivity across the UK.
