Account Manager

Here at AllPoints Fibre (APFN), we are transforming fibre connectivity across the UK and that is no small task. So, we are on the hunt for talented individuals to join our journey.

Role Overview

We are on the lookout for an Account Manager to join our growing team. The Account Manager plays a crucial role in ensuring to onboard & manage a portfolio of Business & Consumer ISP’s, building relationships across their organisation, whilst driving & supporting their teams to maximise our joint success.

Responsibilities

• Business Development & Onboarding

• Taking ownership of your business development activities by identifying, qualifying and engaging with prospects that are aligned to APFN’s target customer persona’s.
• Maintaining a ‘Target Account’ prospect list within our CRM, including engagement cadence and profile.
• Obtaining a signed master services agreement and a commercial commitment from each account you onboard.
• Working with our Operational teams to professionally onboard ISP’s and provide them with the enablement tools & training to promote our products & services.

• Working alongside our Product & Propositions team to develop and support campaigns with your accounts that promote APFN services into their existing and prospective customers.
• Holding regular business reviews with your customer accounts to track performance against campaigns, managing the forecast & pipeline of opportunities, and reviewing their active provisioning WIP, ensuring they are fully supported across our business.
• Taking ownership of margin, revenue & volume targets across your portfolio.
• Building a knowledge of our infrastructure footprint, as well as the competitive landscape within it.
• Informing your accounts of new products, promotions & services, including our future build locations & RFC premises.
• Ensuring all account activity & opportunities are recorded in our CRM, regularly updated and easily reportable.
• Providing quarterly forecasts of expected Ethernet & FTTP sales from your accounts.
• Initiating & managing an account development plan, which will become the blueprint to success for working with customers.
• Attending both APFN & industry events in and out of normal working hours when appropriate.
• Taking responsibility for your personal development and product knowledge.
• Collaborating effectively with other departments to ensure customers receive an excellent level of service, whilst continuing to develop our processes and strategy.

What we’re looking for

Your skills

• Experience in Account Management.
• Proven ability in achieving & exceeding Sales targets.
• Strong capability to build and develop relationships with both key internal and external stakeholders.
• Clear and confident communication and presentation skills.
• Experience with forecasting revenues & volumes.
• Experience with account development planning.
• Demonstrated commitment to self-motivation.
• Skill in influencing and engaging across all levels of an organisation.
• Ability to communicate clearly and inclusively both verbally and in writing.

Desirable

• Channel Sales experience.
• Channel Telecoms industry knowledge.

The benefits at APFN

At AllPoints Fibre Networks, we are all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage! Everyone needs a break now and then, right? That is why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we have enhanced leave plans in place to support you through that. Additionally, we know how important it is to feel secure with your finances. That is why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living costs such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion

• Fair pay and equal opportunities for all.
• Supporting underrepresented groups through our Women in Telecoms Network.
• Investing in future talent with our apprenticeship scheme and mentorship programmes.
• Ensuring every employee completes Equality, Diversity & Inclusion training.
• Creating a culture where every voice is heard and everyone has the opportunity to grow.

We welcome applicants from all backgrounds and experiences. If you are excited about this role but do not meet every single requirement, we still encourage you to apply — we would love to hear from you.

About us

At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We are a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK. We are a team that values curiosity, ambition, and a get-things-done attitude. We are fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you are collaborating across teams, solving complex challenges, or celebrating success. You will find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more detail. If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.