At a Glance
- Tasks: Manage fibre and voice service delivery, troubleshoot issues, and collaborate with suppliers.
- Company: Join AllPoints Fibre Networks, a leader in telecoms with a focus on employee wellbeing.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and wellness perks like massages.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a dynamic team driving innovation in telecoms and making a real impact.
- Qualifications: Experience in telecoms service delivery and strong problem-solving skills required.
The predicted salary is between 41000 - 45000 £ per year.
What You Will Be Doing
- Managing the end-to-end provisioning of fibre and voice services through supplier platforms such as Openreach, BT Wholesale, and CityFibre.
- Monitoring order progress, milestones, and delivery timelines, ensuring proactive escalation where needed.
- Supporting fault management, including diagnostics, troubleshooting, and resolution of subscriber issues.
- Acting as a specialist point of contact for service delivery queries and escalations.
- Collaborating with suppliers and internal stakeholders to resolve blockers and improve delivery performance.
- Producing reports, action logs, and insights for stakeholders and senior leadership.
- Supporting BAU handovers and contributing to continuous improvement initiatives.
- Identifying recurring issues, performing root cause analysis, and driving long-term fixes.
- Contributing to operational documentation, processes, and system improvements.
About You
- You have strong experience in telecoms service delivery, provisioning, or technical support.
- You’re confident working in a fast-paced, operational environment with multiple stakeholders.
- You communicate complex technical concepts clearly and effectively.
- You are proactive, solutions-focused, and comfortable owning issues through to resolution.
- You thrive in collaborative environments and enjoy driving continuous improvement.
- You are highly organised, adaptable, and able to prioritise competing demands.
Your Skills
- Strong knowledge of telecoms products such as SoGEA, FTTP, Ethernet, or VoIP.
- Experience with Openreach and wholesale supplier portals and provisioning processes.
- Fault diagnostics and troubleshooting capability.
- Stakeholder management and escalation handling experience.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage workloads, meet deadlines, and deliver high-quality outputs.
- Experience producing reports, documentation, and process improvements.
Benefits at APFN
At AllPoints Fibre Networks, we’re all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care. We will even pay for you to get a massage! Everyone needs a break now and then, right? That’s why we start all our employees off with a generous 30 days’ annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we’ve got enhanced leave plans in place to support you through that. Additionally, we know how important it is to feel secure with your finances. That’s why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living costs such as electricals and personal spending.
Our Commitment to Diversity, Equity and Inclusion
- Fair pay and equal opportunities for all.
- Supporting underrepresented groups through our Women in Telecoms Network.
- Investing in future talent with our apprenticeship scheme and mentorship programmes.
- Ensuring every employee completes Equality, Diversity & Inclusion training.
- Creating a culture where every voice is heard and everyone has the opportunity to grow.
We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.
Service Delivery and Support Specialist in Reading employer: AllPoints Fibre Networks
At AllPoints Fibre Networks, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With generous benefits such as private medical insurance, 30 days of annual leave, and a commitment to diversity and inclusion, we empower our team members to thrive in their roles while contributing to meaningful improvements in the telecoms sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery and Support Specialist in Reading
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like AllPoints Fibre Networks and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like AllPoints Fibre Networks.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Delivery and Support Specialist in Reading
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at AllPoints Fibre Networks.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at AllPoints Fibre Networks.
How to prepare for a job interview at AllPoints Fibre Networks
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
