AllPoints Fibre Networks is seeking a Senior Service Desk Engineer to be based in Reading. You will provide advanced technical support, escalate complex issues, and ensure incidents are resolved within SLAs while guiding the Service Desk team.
You will work with 3rd line engineers and mentor colleagues, performing in-depth troubleshooting of Microsoft 365, Intune, Windows and macOS, and promoting ITIL practices to improve service performance and compliance.
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Senior IT Service Desk Engineer — Lead Troubleshooter in Reading employer: AllPoints Fibre Networks
AllPoints Fibre Networks is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values diversity and inclusion, employees enjoy comprehensive benefits including private medical insurance, generous annual leave, and opportunities for mentorship and development. Located in the heart of the UK's fibre network revolution, this role offers a dynamic environment where innovation thrives and every team member can make a meaningful impact.
