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- Tasks: Monitor and maintain network performance, responding to incidents and collaborating with teams.
- Company: Join AllPoints Fibre Networks, a leader in high-speed connectivity across the UK.
- Benefits: Enjoy 30 days leave, private medical insurance, and wellness initiatives.
- Other info: Work on a flexible 4 on / 4 off shift pattern with excellent career growth opportunities.
- Why this job: Be part of a dynamic team ensuring reliable network services in a fast-paced telecom environment.
- Qualifications: Strong analytical skills and experience with network technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Shift Pattern: 4 on / 4 off, 12-hour rota
The POC Engineer plays a critical role in ensuring the reliability and performance of the APFN network. You will be responsible for proactively monitoring network infrastructure, responding to incidents, and working collaboratively with internal teams to resolve issues efficiently and minimise service impact. This role suits someone with strong technical expertise, a calm and methodical approach under pressure, and a passion for delivering high-quality network services in a fast-moving telecoms environment.
Key Responsibilities:
- Continuously monitor APFN network infrastructure, including switches, routers, servers, and supporting systems
- Identify, investigate, and respond to network incidents, outages, and performance degradation
- Diagnose issues, determine root cause, and implement effective corrective actions
- Log and manage incidents via ServiceNow (SNOW), ensuring accurate records and timely updates
- Maintain up-to-date network documentation, diagrams, and logs
- Carry out routine maintenance such as firmware upgrades, patching, and hardware replacement
- Collaborate with network engineers, system administrators, and other internal teams on complex issues
- Analyse network performance data and contribute to ongoing optimisation and capacity planning
- Support network security by following established policies and responding to security incidents
- Use network monitoring and management tools (e.g. SNMP, NMS) to track and improve performance
- Work on a 4 on / 4 off shift basis, including 12-hour shifts
Essential Skills and Experience:
- Strong analytical and problem-solving skills
- Ability to work effectively in high-pressure, incident-driven environments
- Clear and confident communication skills
- Experience using network monitoring and management tools
- Solid understanding of network technologies and protocols including: TCP/IP, BGP, OSPF, VLANs, MPLS
Desirable:
- Experience working with multi-vendor environments (Juniper, Cisco, Nokia)
- Background in telecoms or service provider networks
What We Offer:
- 30 days annual leave (pro rata) plus bank holidays
- Private medical insurance and dental cover
- Income protection and group life insurance
- Health plan covering everyday expenses such as eye care
- Access to wellbeing initiatives — including massage allowance
- Enhanced sickness and parental leave policies
- Employer contributory pension scheme
- Cashback and voucher schemes to support everyday living costs
Platform Operations Centre (NOC) Engineer employer: AllPoints Fibre Networks
Contact Detail:
AllPoints Fibre Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Centre (NOC) Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have a lead on that perfect POC Engineer role!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for NOC Engineer roles and practice your responses. Make sure you can talk confidently about your experience with network monitoring tools and how you've handled incidents in the past.
✨Tip Number 3
Show off your technical skills! If you’ve got experience with specific technologies like TCP/IP or BGP, make sure to highlight that in conversations. Consider doing a quick project or two to demonstrate your expertise and keep your skills sharp.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team at AllPoints Fibre Networks. Your next big opportunity could be just a click away!
We think you need these skills to ace Platform Operations Centre (NOC) Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Platform Operations Centre Engineer role. Highlight your experience with network monitoring tools and any relevant technical skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in telecoms and how your calm, methodical approach makes you a great fit for our team. Don’t forget to mention your problem-solving skills and experience in high-pressure environments.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with network technologies like TCP/IP, BGP, or OSPF. If you've worked in multi-vendor environments, let us know! We love seeing candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at AllPoints Fibre Networks
✨Know Your Network Basics
Make sure you brush up on your knowledge of network technologies and protocols like TCP/IP, BGP, and OSPF. Being able to discuss these confidently will show that you have the technical expertise needed for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved network issues. Highlighting your analytical skills and calm approach under pressure will resonate well with the interviewers.
✨Familiarise Yourself with Tools
Get comfortable with network monitoring and management tools like SNMP and ServiceNow (SNOW). If you can demonstrate your experience with these tools during the interview, it’ll give you a significant edge.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Good communication is key in a collaborative environment, so be ready to explain complex concepts in a way that's easy to understand.