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For Companies At a Glance
- Tasks: Manage key accounts and drive growth in the telecoms sector.
- Company: AllPoints Fibre Networks is a leading network wholesaler focused on full fibre rollout.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and wellness perks like massages.
- Why this job: Join a dynamic team where your impact on partner success is valued and celebrated.
- Qualifications: Experience in sales/account management within telecoms or B2B technology is essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
We’re on the lookout for an Account Manager to join our growing team. The Account Manager plays a crucial role in ensuring to onboard & manage a portfolio of Business & Consumer ISP’s, building relationships across their organisation, whilst driving & supporting their teams to maximise our joint success.
Responsibilities
Business Development & Onboarding
- Taking ownership of your business development activities by identifying, qualifying and engaging with prospects that are aligned to APFN’s target customer persona’s
- Maintaining a ‘Target Account’ prospect list within our CRM, including engagement cadence and profile
- Obtaining a signed master services agreement and a commercial commitment from each account you onboard
- Working with our Operational teams to professionally onboard ISP’s and provide them with the enablement tools & training to promote our products & services
Account Management
- Working alongside our Product & Propositions team to develop and support campaigns with your accounts that promote APFN services into their existing and prospective customers
- Holding regular business reviews with your customer accounts to track performance against campaigns, managing the forecast & pipeline of opportunities, and reviewing their active provisioning WIP, ensuring they are fully supported across our business
- Taking ownership of margin, revenue & volume targets across your portfolio
- Building a knowledge of our infrastructure footprint, as well as the competitive landscape within it
- Informing your accounts of new products, promotions & services, including our future build locations & RFC premises
- Ensuring all account activity & opportunities are recorded in our CRM, regularly updated and easily reportable
- Providing quarterly forecasts of expected Ethernet & FTTP sales from your accounts
- Initiating & managing an account development plan, which will become the blueprint to success for working with customers
- Attending both APFN & industry events in and out of normal working hours when appropriate
- Taking responsibility for your personal development and product knowledge
- Collaborating effectively with other departments to ensure customers receive an excellent level of service, whilst continuing to develop our processes and strategy
Your Skills
What we’re looking for:
- Experience in Account Management
- Proven ability in achieving & exceeding Sales targets
- Strong capability to build and develop relationships with both key internal and external stakeholders
- Clear and confident communication and presentation skills
- Experience with forecasting revenues & volumes
- Experience with account development planning
- Demonstrated commitment to self-motivation
- Skill in influencing and engaging across all levels of an organisation
- Ability to communicate clearly and inclusively both verbally and in writing
Desirable
- Channel Sales experience
- Channel Telecoms industry knowledge
The Benefits At APFN
At AllPoints Fibre Networks, we offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance, and a health plan to help with day to day expenses such as eye care. We even pay for you to get a massage!
Everyone needs a break now and then, right? That\’s why we start all our employees off with a generous 30 days\’ annual leave allowance (pro rata), plus bank holidays. If you need extra time off due to illness or parental leave, we have enhanced leave plans in place to support you.
Additionally, we know how important it is to feel secure with your finances. We offer an employer contributory pension and, in addition to income protection insurance and group life insurance, cashback and voucher schemes to help cover living costs such as electricals and personal spending.
Our Commitment to Diversity, Equity and Inclusion
At AllPoints Fibre, Diversity Makes Us Stronger. We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:
- Fair pay and equal opportunities for all
- Supporting underrepresented groups through our Women in Telecoms Network
- Investing in future talent with our apprenticeship scheme and mentorship programmes
- Ensuring every employee completes Equality, Diversity & Inclusion training
- Creating a culture where every voice is heard and everyone has the opportunity to grow
We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.
About Us
AllPoints Fibre Networks (APFN) makes access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We’re a customer‑first, future‑ready network wholesaler, empowering our partners with a frictionless route to the largest full fibre footprint in the UK.
We’re a team that values curiosity, ambition, and a get‑things‑done attitude. We’re fast‑paced but supportive, serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success, you’ll find an environment where you can flourish and make a real impact.
Next Steps
If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more detail.
If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.
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Account Manager employer: AllPoints Fibre Networks
Contact Detail:
AllPoints Fibre Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network actively within the telecoms industry. Attend relevant conferences, webinars, and local meetups to connect with potential colleagues and partners. Building relationships can give you insights into the company culture and may even lead to referrals.
✨Tip Number 2
Research AllPoints Fibre Networks thoroughly. Understand their products, services, and recent developments in the fibre and telecoms space. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for scenario-based questions that focus on account management and sales strategies. Think of specific examples from your past experiences where you've successfully managed accounts or closed deals, as this will showcase your skills effectively.
✨Tip Number 4
Familiarise yourself with CRM tools like Salesforce, as they are crucial for the role. If you have experience with similar systems, be ready to discuss how you've used them to track performance and manage client relationships in your previous positions.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and account management, particularly within the wholesale telecoms or B2B technology sectors. Use specific examples to demonstrate your track record of meeting revenue targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, such as your understanding of voice and data markets and your ability to build strategic partnerships.
Showcase Your Industry Knowledge: Demonstrate your familiarity with telecom technologies and market trends in both your CV and cover letter. This will show that you are not only qualified but also genuinely interested in the industry.
Highlight Soft Skills: Since the role requires excellent negotiation and interpersonal skills, be sure to include examples of how you've successfully influenced stakeholders and managed relationships in previous roles.
How to prepare for a job interview at AllPoints Fibre Networks
✨Know Your Market
Make sure you have a solid understanding of the voice and data wholesale markets. Research current trends, competitors, and regulatory developments in the telecoms space to demonstrate your industry knowledge during the interview.
✨Showcase Your Relationships
Be prepared to discuss your established industry relationships and how they can benefit the company. Highlight specific examples of partnerships you've built and how they've contributed to your previous successes.
✨Demonstrate Strategic Thinking
Think about how you can contribute to the company's growth. Prepare to discuss your approach to identifying new business opportunities and how you would develop tailored account plans that align with partner goals.
✨Highlight Your Negotiation Skills
Since this role involves contract negotiations, be ready to share examples of successful negotiations you've led in the past. Discuss your strategies for achieving win-win outcomes and how you handle challenging discussions.
