Provisioning Coordinator in Sheffield

Here at AllPoints Fibre (APFN), we’re transforming fibre connectivity across the UK and that’s no small task. So, we’re on the hunt for talented individuals to join our journey.

Role Overview: We’re on the lookout for a Provisioning Coordinator to manage customer orders from the point of order to full delivery of the circuits and handover to billing. In this role you will ensure suppliers and partners stay informed at all stages of the order process ensuring we provide high quality updates and set clear expectations to ensure our wholesale partners can update the end user effectively.

Responsibilities:

• Work with Sales (Support) to manage handover of Ethernet and FTTP orders (modification, cease, new provide) from Sales into Provisioning, including process, systems, external communications.
• Ensure orders are placed with our suppliers accurately and in a timely manner.
• Take ownership and manage multiple deliverables at various stages of provisioning.
• Manage the consumer/business provisioning WIP to deliver circuits to time and budget, keeping customers appropriately informed at all stages.
• Liaising with suppliers via chat, email, telephone to provide timely updates for customers.
• Managing CPE dispatch/returns and logistics, collaborating with network operations for asset and configuration item management.
• Handling order delay or failure.
• Engaging with supplier provisioning and escalation teams, service management based on their prescribed customer service plan.
• Managing ECCs to ensure costs are agreed and recovered.
• Ensuring accurate and timely handover of customer circuit to live service, test and acceptance.
• Working with Revenue Assurance to ensure all circuits are handed over to billing in a timely and accurate manner, validating that:

• Customers are successfully accurately billed their first full month.
• Finance are notified of the supplier cost, start date and duration.

About You: You bring strong organisational skills, clear communication, and proven experience in customer-facing or order-management roles. You work effectively under pressure, manage priorities with accuracy, and uphold a professional and proactive approach. Experience with FTTP/Ethernet provisioning and relevant systems is advantageous.

Your Skills:

• Experience in a customer facing role and passion for exceptional service.
• Experience in order management of FTTP and Ethernet.
• Experience working in a fast-paced environment.
• Ability to prioritise tasks accordingly.
• Ability to deliver high quality work.
• Excellent written and verbal communication skills.
• Ability to communicate at all levels, both internally and externally.
• Attention to detail, accuracy, time-management, organisational and administrative skills.
• Professional, positive and friendly attitude.

Desirable:

• Experience in using ServiceNow platform.
• Experience in using BT Wholesale platform.

The benefits at APFN: At AllPoints Fibre Networks, we’re all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care.

We will even pay for you to get a massage! Everyone needs a break now and then, right? That’s why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we’ve got enhanced leave plans in place to support you through that.

Additionally, we know how important it is to feel secure with your finances. That’s why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living costs such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion: Fair pay and equal opportunities for all. Supporting underrepresented groups through our Women in Telecoms Network. Investing in future talent with our apprenticeship scheme and mentorship programmes. Ensuring every employee completes Equality, Diversity & Inclusion training. Creating a culture where every voice is heard and everyone has the opportunity to grow.

We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.

About us: At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We’re a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK. We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success, you’ll find an environment where you can flourish and make a real impact.

Next steps: If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details. If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.