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- Tasks: Support colleagues by resolving IT support desk requests and ensuring smooth operations.
- Company: Join AllPoints Fibre, a dynamic and innovative tech company in Exeter.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and wellness perks like massages!
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join our collaborative IT team in Exeter and make a real impact!
We’re looking for a skilled and enthusiastic Service Desk Engineer to support colleagues across the business by resolving support desk requests and keeping operations running smoothly.
This is a fantastic opportunity to join a dynamic and forward-thinking organisation on an initial 6-month Fixed Term Contract (FTC) — ideal for someone who enjoys solving problems, working with great people, and making a difference every day.
This is an Exeter based role, 4 days a week office based.
AllPoints Fibre is revolutionising connectivity across the UK.
As a cutting-edge full fibre network wholesaler, we simplify access to high-speed broadband through a powerful, API-driven platform that unifies major networks like Openreach, BT Wholesale, and CityFibre.
Our agile platform, aquila, empowers service providers with seamless automation, real-time visibility, and rapid scalability, making it an exciting environment for IT professionals who thrive on innovation, efficiency, and delivering smarter digital solutions.
Role Overview
As a Service Desk Engineer, you will be responsible for all tickets coming into the Service Desk and approved support channels. You will be the face of IT and will aim to resolve all support requests on the first ask, collaborating with your colleagues in 1st and 2nd line to maintain service excellence. You will be reporting to the 1st Line Team Leader.
The key responsibilities will include:
- Providing service desk support, ensuring a positive and efficient experience
- Handling 1st line support inquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications and any other business system
- Applying troubleshooting skills to tackle tickets in the first instance
- Proficiently troubleshooting printer issues and offering quick resolutions
- Administering Active Directory, proficiently creating and managing user accounts and permissions
- Managing SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting
- Troubleshooting any Microsoft application the business uses
- Proven experience in setting up devices using Microsoft Autopilot and configuring laptops, tablets, and mobiles for new starters
- Conducting timely onboarding and setup for new employees, ensuring seamless integration to the company
- Disabling user accounts and devices in a secure and efficient manner
- Maintaining clear and detailed documentation of support interactions, resolutions, and system configurations
- Providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders
- Prioritising and escalating issues professionally, ensuring timely resolution and minimizing downtime for users.
Person Specification
Your Skills
- Proven experience in an IT 1st or 2nd line role
- Technical knowledge in M365 and Service Desk methodologies
- Good communication and interpersonal skills
- Technical knowledge of Windows operating systems, application delivery and patching
Desirable
- ITIL v3/v4 foundation certification
- Batchelors degree in IT, Computer Science, or a related field
- Drivers’ License will be advantageous
The benefits at APFN…
At AllPoints Fibre Networks, we offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care… we will even pay for you to get a massage!
Everyone needs a break now and then, right? That\’s why we start all our employees off with a generous 30 days\’ annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we\’ve got enhanced leave plans in place to support you through that.
Additionally we know how important it is to feel secure with your finances. That\’s why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.
Our commitment to Diversity, Equity and Inclusion
- Fair pay and equal opportunities for all
- Supporting underrepresented groups through our Women in Telecoms Network
- Investing in future talent with our apprenticeship scheme and mentorship programmes
- Ensuring every employee completes Equality, Diversity & Inclusion training
- Creating a culture where every voice is heard and everyone has the opportunity to grow
We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.
About us
At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We\’re a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK.
We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success. You’ll find an environment where you can flourish and make a real impact.
Next steps
If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.
If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.
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Service Desk Engineer IT Services · Exeter · employer: AllPoints Fibre Networks Limited
Contact Detail:
AllPoints Fibre Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer IT Services · Exeter ·
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, especially those involving O365 or troubleshooting. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share examples of how you’ve tackled tricky support tickets in the past. This will demonstrate your ability to think on your feet and resolve issues efficiently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer IT Services · Exeter ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with O365, troubleshooting skills, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining our team in Exeter and how you can contribute to our mission. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled support desk requests in the past. We love candidates who can demonstrate their troubleshooting prowess and how they’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at AllPoints Fibre Networks Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Windows operating systems, and troubleshooting techniques. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your practical experience.
✨Showcase Your Communication Skills
As a Service Desk Engineer, you'll be the face of IT. Practice explaining complex technical concepts in simple terms. Think about times when you've had to communicate with non-technical colleagues and how you made sure they understood the solutions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific support scenarios. For instance, how would you troubleshoot a printer issue or assist a new starter with their device setup? Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Team Spirit
Collaboration is key in this role. Be prepared to share examples of how you've worked effectively within a team, especially in high-pressure situations. Highlight your ability to escalate issues professionally and maintain service excellence.