Senior Client Due Diligence (CDD) Officer in Hereford

We are looking for a relationship-focused Senior Client Due Diligence (CDD) Officer to join our Compliance team. This is an exciting opportunity for a CDD, AML or Financial Crime professional who enjoys balancing business needs with regulatory requirements while building strong partnerships across the organisation. Whether you're looking to broaden your experience or take the next step in your career, you'll have the opportunity to develop your leadership skills while making a meaningful impact within our Compliance team.

Your new role: You'll act as the first point of escalation for complex due diligence matters, support the development of a small team and play a key role in ensuring our client and supplier due diligence processes remain robust, effective and fit for purpose.

What you'll be doing:

• Overseeing client and supplier due diligence activities, including onboarding, reviews and ongoing monitoring.
• Acting as the first escalation point for more complex CDD, PEP, sanctions and financial crime matters.
• Building trusted relationships with Sales, Client Services, Finance and Compliance teams to ensure commercial objectives and regulatory requirements are balanced effectively.
• Supporting clients and internal stakeholders through the due diligence process, providing practical and risk-based guidance.
• Coaching, mentoring and developing CDD Analysts to build capability, confidence and technical expertise.
• Producing management information, reports and insights to support effective decision-making.
• Supporting process improvements, compliance projects and regulatory change initiatives.
• Promoting a culture of integrity, accountability and continuous improvement across the business.

About You

Could this be the ideal role for you? We're looking for someone who combines strong technical knowledge with excellent people and stakeholder skills. You'll bring:

• Experience within Client Due Diligence (CDD), KYC, AML, Financial Crime or Compliance in a regulated environment.
• A strong understanding of financial crime risks, due diligence requirements and risk-based decision making.
• The ability to build trust and credibility with stakeholders at all levels.
• Excellent communication skills and the confidence to provide constructive challenge when required.
• A collaborative approach and the ability to work effectively across different teams and priorities.
• Strong coaching and mentoring skills, with a genuine passion for developing others.
• Curiosity and a desire to understand risks, ask questions and continuously improve processes.
• Agility and resilience in a fast-paced, evolving environment.
• High levels of integrity, professionalism and sound judgement.

This role offers the opportunity to make a real impact within a collaborative Compliance team, where relationship building, continuous learning and doing the right thing are at the heart of how we work. Here at allpay, we follow an Office First working model, reflecting the importance we place on in-person collaboration across our teams, most of whom are based on-site. While we are open to discussing flexible working arrangements, a strong on-site presence will be essential to support the existing teams and projects. If you're naturally curious, enjoy solving problems, thrive on building strong relationships and want to develop your leadership skills while helping shape a strong compliance culture, we'd love to hear from you!

About Us

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.