Fraud Analyst (Bill Payments) in Hereford

We're looking for a Fraud Analyst to join our Compliance team and help protect allpay, our clients and customers from fraud and financial crime risks across our bill payments and prepaid/e-money services. You'll play a key role in monitoring activity, investigating suspicious behaviour and identifying emerging risks. Working closely with colleagues across the business, you'll help strengthen fraud controls, support regulatory compliance and contribute to the continuous improvement of our fraud prevention framework.

Your key responsibilities will include:

• Monitoring transactions, alerts and operational information to identify suspicious or unusual activity.
• Supporting fraud and financial crime investigations, ensuring findings are clearly documented and escalated where appropriate.
• Reviewing customer, client and transaction information to identify trends, risks and control improvements.
• Maintaining accurate records, reports and audit trails to support regulatory and business requirements.
• Supporting client reviews, supplier oversight activities and fraud-related enquiries.
• Working with internal stakeholders to strengthen fraud controls and improve risk management processes.
• Promoting awareness of fraud risks, policies and good practice across the business.

About You

We're looking for someone with experience in fraud, financial crime, compliance or a related control environment who is analytical, organised and enjoys solving problems. You'll bring:

• Experience in fraud prevention, fraud monitoring, financial crime or a similar role.
• Strong investigative and analytical skills, with the ability to identify risks and emerging fraud trends.
• Good understanding of regulatory and financial crime requirements within a regulated environment.
• Excellent attention to detail and record-keeping skills.
• Strong communication and stakeholder management skills.
• The ability to prioritise workloads and manage competing tasks effectively.
• A collaborative approach and willingness to support colleagues across teams.

Desirable

• Experience within payments, bill payments, prepaid or e-money services.
• Knowledge of FCA requirements, Payment Services Regulations or Electronic Money Regulations.
• Awareness of transaction monitoring, AML requirements and customer due diligence processes.
• A relevant fraud, financial crime or compliance qualification.

Here at allpay, we follow an Office First working model, reflecting the importance we place on in-person collaboration across our teams, most of whom are based on-site. While we are open to discussing flexible working arrangements, a strong on-site presence will be essential to support the existing teams and projects.

If you feel you have the experiences and drive to excel as our Fraud Analyst, we would love to hear from you!

About Us

Why Join allpay? People are at the heart of allpay, and we're proud to offer a competitive benefits package. This includes:

• Defined contribution group pension scheme
• Income protection
• Life assurance
• Private Healthcare
• A wide range of health and wellbeing options
• Excellent Learning and Development opportunities

On-Site Amenities at Hereford:

• Subsidised Café & Restaurant - Enjoy great food and quality coffee at discounted prices in our staff-only café and restaurant.
• Staff Gym - Free access to our on-site gym, making it easy to fit exercise into your day.
• The Sidings - Our on-site farm shop and café, open to the public, offering fresh local produce and a relaxed space to unwind.

These amenities mean you can enjoy a healthy lunch, fit in exercise before or after work, and take quality breaks without needing to travel.

Think You Need to Tick Every Single Box? You Really Don't. If this role catches your eye, apply. We prioritise attitude, behaviours and our shared values. Skills grow; integrity, agility and curiosity are what make you stand out. We welcome brilliant people from all backgrounds, identities and experiences, including those who think differently, learn differently, or bring unique approaches to problem-solving. Different minds make our teams stronger.

If you'd benefit from any adjustments or support during the recruitment process, whether that's extra time, a quieter space, a different format, or something else that helps you shine, just let us know. We're here to make the process work for you.

Recruitment Agency Information: While we work with excellent recruitment agencies, we are selective about who we engage with. CVs will only be accepted once contractual terms and campaign agreements have been formally approved by our People Team. To ensure fairness and compliance, CVs must not be submitted via email. Unsolicited CVs, including those from existing partners, will not be considered and will be treated as a free gift. If we choose to engage with these candidates, no fees will be payable, and submission implies acceptance of these terms. We appreciate your support in maintaining a smooth and transparent recruitment process. We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks, including a DBS check and credit check.