At a Glance
- Tasks: Support clients with queries and ensure high satisfaction in a friendly team.
- Company: Join allpay Limited, a company that values camaraderie and customer service excellence.
- Benefits: Competitive salary, health perks, onsite gym, and great work-life balance.
- Other info: Dynamic team with social events and opportunities for personal growth.
- Why this job: Make a real difference by helping clients and enjoy a fun, supportive work environment.
- Qualifications: GCSEs in Maths and English, and a passion for customer service.
The predicted salary is between 26247 - 26247 £ per year.
allpay Limited are now recruiting for Apprentice Customer Service Advisor to join our Client Services Team. The role is based in our Hereford Head Office, Whitestone.
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role you will learn to provide support to our clients ensuring high levels of satisfaction and resolution of queries across a variety of products and bespoke portals.
Working closely with your team, you will learn about allpay products and services, and you will be supporting your team to help resolve queries either by phone or e-mail which may include taking payments, password resets and assisting with downloading files.
Some other key elements of the role will include
- Learning and maintaining relevant internal procedures.
- Recording and maintaining accurate electronic records.
- Reporting, logging and communicating faults.
- Working towards taking ownership of complaints and resolution.
Please note that after successful completion of the first year in Apprenticeship, the salary will increase to £26,247 p. a.
Please note that your application will be forwarded to the Herefordshire Group Training Association (HGTA), who are the training provider for this apprenticeship, and who may contact you to arrange their assessment.
We asked the Client Services Team to tell us what they like most about their job and working at allpay.
This is what they said
- I do feel that there is a feeling of camaraderie within the team, we do pull together in difficult situations, and everyone will drop what they are doing to help you.
- Work life balance is great at allpay.
- Lovely people, great team spirit.
- Fantastic restaurant, good food.
- The charity involvement that allpay support is excellent.
- Get to learn new things every day.
- No two days are the same.
You never know what query maybe waiting to be solved and the satisfaction you get when their query is resolved, and by the end of the call you’ve made them smile or even have a laugh.
- Working in Customer Service team is like a family.
- Working within a great friendly team.
- Helping clients and customers taking payments/queries gives me good job satisfaction.
- Within the team we have nights out and social gatherings.
- Within the team we have a diverse age range, this does not stop us or hold us back.
About You
To be successful in this role, a friendly and approachable attitude will be essential as well as:
- A passion for helping and assisting people.
- A willingness to learn and develop outstanding customer service skills.
Possess a professional telephone manner and be able to communicate well over phone and email.
GCSE qualifications in Maths and English C or 4 and above or equivalent.
- Ability to use Microsoft Office, i. e. Outlook, Excel and Word, training will be provided for other bespoke systems.
- Proven ability to work well as part of a team and possess attention to detail skills.
About Us
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym.
This is coupled with our excellent Learning and Development offering.
We work with some great recruitment agencies.
We don’t choose to partner with everyone.
Explicit consent or confirmation must be received from our HR department before we accept CV’s.
Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner.
We never accept unsolicited CV’s, EVER!
Even from our trusted partners.
We consider it “spoiling,” which does not endear you to us.
By sending us unsolicited CV’s we deem these a free gift.
If we choose to engage these candidates directly we will not pay you any fees.
You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
Client Services Support Apprentice in Hereford employer: allpay
At allpay, we pride ourselves on being an exceptional employer that values innovation, integrity, and continuous improvement. Our vibrant work culture fosters collaboration and technical excellence, while our commitment to employee growth is evident through comprehensive learning and development opportunities. Located in a supportive environment with on-site amenities like a gym and subsidised café, we ensure our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Support Apprentice in Hereford
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like allpay.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like allpay. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Client Services Support Apprentice in Hereford
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at allpay.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join allpay and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at allpay
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by allpay. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at allpay will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
