At a Glance
- Tasks: Support clients with queries and ensure top-notch customer service.
- Company: Join a friendly team at allpay, dedicated to excellent client support.
- Benefits: Enjoy competitive pay, health perks, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
We have a fantastic opportunity for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office.
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role, you will provide support to our clients ensuring high levels of satisfaction and resolution of queries.
- As a Client Services Support Advisor some of your key duties will include:
- Handling enquiries and providing information and advice on allpay’s products and services.
- Taking responsibility for resolving queries or ensuring a clear escalation procedure where enquiries cannot be resolved within the department or in an agreed timescale.
- Handling payments via the telephone from customers as required, in a polite and efficient manner.
- Developing, maintaining, and operating record keeping systems (both manual and computer based) to ensure that the team provide efficient services for clients and their customers.
- Carrying out any administrative duties required to efficiently perform the role.
About You
You will need to demonstrate to us that you have
- Proven record of delivering first-class customer service.
- An outstanding telephone manner with proven strong communication skills, both verbal and written.
- First rate attention to detail and the ability to maintain accurate records.
- Ability to deal with confidential information and to handle sensitive matters.
- A flexible and adaptable approach to changing working environment, as well as positive attitude an ability to work well with others.
- General education to GCSE standard or equivalent or Customer Service qualifications.
About Us
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym.
This is coupled with our excellent Learning and Development offering.
We work with some great recruitment agencies.
We do not choose to partner with everyone.
Explicit consent or confirmation must be received from our HR department before we accept CV’s.
Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner.
We never accept unsolicited CV’s, EVER!
Even from our trusted partners.
We consider it “spoiling,” which does not endear you to us.
By sending us unsolicited CV’s we deem these a free gift.
If we choose to engage these candidates directly we will not pay you any fees.
You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
Client Services Support Advisor in Hereford employer: allpay
At allpay, we pride ourselves on being an exceptional employer that values innovation, integrity, and continuous improvement. Our vibrant work culture fosters collaboration and technical excellence, while our commitment to employee growth is evident through comprehensive learning and development opportunities. Located in a supportive environment with on-site amenities like a gym and subsidised café, we ensure our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Support Advisor in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at allpay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like allpay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Support Advisor in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to allpay:Your cover letter is your chance to shine! Tell us why you want to work at allpay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at allpay!
How to prepare for a job interview at allpay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
