Senior Business Analyst (Technology, Change & Financial Products) in Hereford

We are seeking a seasoned and driven Senior Business Analyst (Technology, Change & Financial Products) to work within our Project Management Office. As a Senior Business Analyst, you will play a pivotal role in delivering innovative financial products within a fast-paced FinTech environment. You will drive the success of our delivery teams by translating business requirements into tangible solutions.

This is a highly technical role that also demands excellent interpersonal skills, commercial awareness, and the confidence to challenge, influence, and collaborate at all levels. Here at allpay, we follow an Office First working model, reflecting the importance we place on in‑person collaboration across our teams, most of whom are based on-site. While a strong office presence is essential to support our teams and projects, we also recognise the value of flexibility. For this role, up to two days per week can be worked remotely.

Your Key Responsibilities will include:

• Collaborating closely with stakeholders, technology development teams, and product owners to ensure alignment with strategic objectives and deliver exceptional products that meet the needs of our customers.
• Facilitating workshops and meetings to gather requirements, solve problems, prioritise tasks, and drive consensus among cross-functional teams.
• Collaborating with product owners and developers to refine features, prioritise backlog items, and ensure timely delivery of high-quality solutions.
• Conducting thorough analysis of business processes, data flows, and systems to identify opportunities for improvement and optimisation.
• Acting as a subject matter expert, providing insights into industry trends, regulatory requirements, and best practices to inform decision-making and to help shape product strategy.
• Leading by example in applying analytical best practices and quality standards across projects.
• Supporting the development of more junior Business Analysts by coaching and providing day-to-day guidance, peer reviews, and sharing knowledge across the team.
• Championing continuous improvement initiatives within the Business Analysis function, contributing to the evolution of frameworks, templates, and ways of working.

As our ideal candidate you will:

• Use your curiosity to ask insightful questions to understand complex systems, financial products, regulatory requirements, and stakeholder needs.
• Act with integrity to exercise sound judgement in a regulated environment, acting with transparency and accountability.
• Work comfortably within agile delivery environment, and respond to change quickly, balancing shifting priorities.
• Collaborate effectively across the business to achieve shared outcomes.

To be successful in this role you will have:

• Proven background of working as a Senior Business Analyst ideally within the Fintech industry, with a deep understanding of financial products, services, and regulatory frameworks.
• Strong analytical skills, with the ability to critically evaluate complex problems, identify root causes, and propose innovative solutions.
• Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels and articulate technical concepts to non-technical audiences.
• Experience working in agile environments, with a strong grasp of agile methodologies (e.g., Scrum, Kanban) and tools (e.g., Azure DevOps, Visio).
• Highly organised and detail-oriented, with the ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• A collaborative mindset with a passion for supporting the development of others and fostering a culture of shared learning, including a proven capability in leading teams, providing coaching, and supporting junior colleagues.

The following would be advantageous:

• Technical experience in areas such as Azure, .NET frameworks, API integrations, MS SQL Server, and SSRS.
• Experience in Financial Services or regulated industry, preferably including BACS, payment cards, prepaid and cash transactions.
• Experience successfully managing/liaising with third party suppliers.
• Certification in Agile (e.g., Certified ScrumMaster).
• Bachelor’s degree in business administration, Computer Science, Finance, or related field, or Certification in Business Analysis (ISEB/BCS) or International Diploma in Business Analysis.

About The Company

People are at the heart of allpay and we reward our employees with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.