About DOSH
DOSH is a growing e-money and payments product focused on delivering simple, accessible financial services. As DOSH moves from launch into its next phase of growth, we are strengthening our operational capability, governance, controls and ways of working so the product can scale effectively.
About The Role
We are looking for an Operations Manager to provide operational leadership, structure and delivery discipline across DOSH. This is a high-accountability role for someone who enjoys bringing order to complexity, turning plans into action and keeping activity moving across multiple teams.
Reporting to the Head of DOSH, you will work closely with Compliance, Financial Crime, Risk, Information Security, Product, IT, Client Services, Finance and wider allpay teams to ensure the DOSH operating model is effective, resilient and appropriate for a regulated financial services environment.
Please note that this primarily an office-based role worked from both our Hereford and Cheltenham Offices.
What You Will Be Doing
- Developing, documenting and continuously improving the DOSH operating model.
- Reviewing processes, controls and ways of working to improve effectiveness, resilience and scalability.
- Coordinating key DOSH initiatives, project plans, action trackers, dependencies and delivery roadmaps.
- Supporting governance, operational control, audit, assurance and regulatory remediation activity.
- Producing clear management information, dashboards, briefing papers and decision materials.
- Working across Product, Technology, Customer Operations, Finance, Compliance, Financial Crime, Risk and Information Security to turn specialist input into practical plans.
- Identifying automation and process improvement opportunities, including use of AI, Power Automate and other tools.
- Providing clear updates, recommendations and escalation to the Head of DOSH where leadership input is required.
About You
We are seeking someone who has:
- Experience in operational management, programme management, business management or delivery leadership.
- Experience working in a regulated or controlled environment.
- Strong organisational and planning skills, with the ability to manage multiple priorities at pace.
- Experience coordinating cross-functional activity across multiple departments and stakeholder groups.
- A good understanding of governance, operational risk, controls and continuous improvement.
- Excellent written and verbal communication skills, including the ability to produce clear reporting and briefing materials.
- Confidence to work independently, exercise judgement and deliver outcomes with limited supervision.
- Strong attention to detail, follow-through and practical problem-solving.
It Would Be Great If You Also Have
- Experience in financial services, fintech, banking, payments or e-money.
- Experience within an FCA-regulated organisation.
- Knowledge of compliance, financial crime, operational resilience, risk or assurance activity.
- Experience supporting senior leaders or executive teams.
About Us
Why join us?
This is an opportunity to help shape and grow an ambitious financial services product from an early stage. You will have significant influence over how DOSH operates, scales and works across the wider allpay organisation, while making a visible and lasting impact.
People are at the heart of allpay, and we’re proud to offer a competitive benefits package. This includes a defined‑contribution group pension scheme, income protection, life assurance, a wide range of health and wellbeing options (including private healthcare), and an excellent Learning and Development offering.
On‑Site Amenities at Hereford
Subsidised café and restaurant – Enjoy great food and quality coffee at discounted prices in our staff‑only café and restaurant.
Staff gym – Free access to our on‑site gym, so you can fit in a workout without the commute.
The Sidings – Our on‑site farm shop and café, open to the public, offering fresh local produce and a relaxed space to unwind.
These amenities mean you can enjoy a healthy lunch, fit in exercise before or after work, and take quality breaks without needing to travel.
We appreciate your support in maintaining a smooth and transparent recruitment process.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
Operations Manager - DOSH in Hereford employer: allpay Limited
allpay is an exceptional employer that prioritises both technical excellence and employee well-being. With a strong focus on innovation and continuous improvement, we offer a supportive work culture where you can lead and mentor a talented team while driving our Cloud First strategy. Located in a vibrant area, our employees enjoy unique on-site amenities such as a subsidised café, gym access, and a farm shop, alongside a competitive benefits package that fosters personal and professional growth.
