At a Glance
- Tasks: Support clients with queries and ensure high satisfaction in a friendly team.
- Company: Join allpay Limited, a company that values camaraderie and customer service excellence.
- Benefits: Competitive salary, health perks, onsite gym, and great work-life balance.
- Other info: Enjoy social gatherings and a diverse, supportive team environment.
- Why this job: Make a real difference by helping clients and resolving their queries every day.
- Qualifications: GCSEs in Maths and English, plus a passion for customer service.
The predicted salary is between 26247 - 26247 £ per year.
About The Role allpay Limitedare now recruiting for Apprentice Customer Service Advisorto join our Client Services Team. The role is based in our Hereford Head Office, Whitestone.
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role you will learn to provide support to our clients ensuring high levels of satisfaction and resolution of queries across a variety of products and bespoke portals.
Working closely with your team, you will learn about allpay products and services, and you will be supporting your team to help resolve queries either by phone or e-mail which may include taking payments, password resets and assisting with downloading files.
- Key elements of the role
- Learning and maintaining relevant internal procedures.
- Recording and maintaining accurate electronic records.
- Reporting, logging and communicating faults.
- Working towards taking ownership of complaints and resolution.
Please note that a after successful completion of the first year in Apprenticeship, the salary will increase to £26,247 p. a.
Please note that your application will be forwarded to the Herefordshire Group Training Association (HGTA), who are the training provider for this apprenticeship, and who may contact you to arrange their assessment.
- What our team likes about working at allpay
- I do feel that there is a feeling of camaraderie within the team, we do pull together in difficult situations, and everyone will drop what they are doing to help you.
- Work life balance is great at allpay.
- Lovely people, great team spirit.
- Fantastic restaurant, good food.
- The charity involvement that allpay support is excellent.
- Get to learn new things every day.
- No two days are the same.
You never know what query maybe waiting to be solved and the satisfaction you get when their query is resolved, and by the end of the call you’ve made them smile or even have a laugh.
- Working in Customer Service team is like a family.
- Working within a great friendly team.
- Helping clients and customers taking payments/queries gives me good job satisfaction.
- Within the team we have nights out and social gatherings.
- Within the team we have a diverse age range, this does not stop us or hold us back.
About You
To be successful in this role, a friendly and approachable attitude will be essential as well as:
- A passion for helping and assisting people.
- A willingness to learn and develop outstanding customer service skills.
- Possess a professional telephone manner and be able to communicate well over phone and email.
- GCSE qualifications in Maths and English C or 4 and above or equivalent.
- Ability to use Microsoft Office, i. e. Outlook, Excel and Word, training will be provided for other bespoke systems.
- Proven ability to work well as part of a team and possess a attention to detail skills.
About Us
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym.
This is coupled with our excellent Learning and Development offering.
We are a company committed to Equal Opportunities.
All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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Client Services Support Apprentice in Hereford employer: allpay Limited
allpay is an exceptional employer that prioritises both technical excellence and employee well-being. With a strong focus on innovation and continuous improvement, we offer a supportive work culture where you can lead and mentor a talented team while driving our Cloud First strategy. Located in a vibrant area, our employees enjoy unique on-site amenities such as a subsidised café, gym access, and a farm shop, alongside a competitive benefits package that fosters personal and professional growth.
