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For Companies At a Glance
- Tasks: Guide clients through the onboarding process for our core and regulated services.
- Company: Join allpay Limited, a fast-growing Fintech company in the UK.
- Benefits: Enjoy competitive pay, health perks, a pension scheme, and an onsite gym.
- Why this job: Make a real impact by enhancing client experiences and building strong relationships.
- Qualifications: Client-focused mindset, attention to detail, and excellent communication skills.
- Other info: Dynamic role with opportunities for learning and development in a collaborative environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Role
We have an exciting opportunity for a Client Onboarding Specialist to join our team on a fixed term basis. As a Client Onboarding Specialist you will guide new and existing clients through the onboarding process for all pay’s core and regulated services. You will play a crucial role in ensuring a smooth and successful client journey while gaining valuable experience across different projects.
Within this role you will
- Lead the end-to-end onboarding process for existing clients, ensuring a seamless transition from quote acceptance to go live.
- Liaise & work alongside the Sales Operation Lead for new clients
- Manage multiple onboarding projects & stakeholders, balancing priorities and timelines effectively.
- Build and maintain strong client relationships, acting as a trusted point of contact throughout the onboarding journey.
- Develop technical knowledge of allpay’s products and services to support client needs confidently.
- Maintain accurate client data in our CRM system to track progress and ensure visibility for reporting.
- Collaborate cross-functionally with internal teams to deliver a seamless client experience.
About You
- A client-focused mindset with an approachable nature with a passion for delivering great client experiences.
- Demonstrate high integrity and attention to detail, especially when handling sensitive client data and managing key configuration stages.
- Are proactive and solution-oriented, able to troubleshoot and use initiative to resolve client queries.
- Be curious about improving processes, systems and enhancing the client journey.
- Someone who is agile and works collaboratively with various stakeholders.
- Excel in communication and project planning, with the ability to build strong relationships and manage expectations
About Us
allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering
We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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Client Onboarding Specialist (12 month Fixed Term Contract) employer: allpay Limited
Contact Detail:
allpay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Specialist (12 month Fixed Term Contract)
✨Tip Number 1
Get to know the company inside out! Research allpay Limited and understand their products and services. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client onboarding and project management. Think about examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Client Onboarding Specialist (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Onboarding Specialist role. Highlight relevant experience and skills that match the job description, like your client-focused mindset and project management abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering great client experiences and how your proactive approach can benefit our team at allpay.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your excellent communication skills in your application. Share examples of how you've built strong relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at allpay Limited
✨Know the Onboarding Process Inside Out
Familiarise yourself with the end-to-end onboarding process for clients. Understand how to transition from quote acceptance to going live, as this will be crucial in demonstrating your capability to manage multiple projects and stakeholders effectively.
✨Build Your Client Relationship Skills
Since you'll be acting as a trusted point of contact, practice your communication skills. Think about how you can build rapport quickly and maintain strong relationships throughout the onboarding journey. Be ready to share examples of how you've successfully managed client expectations in the past.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've proactively resolved client queries or improved processes in previous roles. Highlight your solution-oriented mindset and give specific examples that demonstrate your ability to troubleshoot effectively.
✨Demonstrate Your Technical Knowledge
Research allpay’s products and services thoroughly. Being able to confidently discuss how these offerings meet client needs will set you apart. Consider preparing questions that show your curiosity about their services and how they enhance the client experience.
