Hybrid Technical Support Engineer II: Discovery & Triage
Location: Greater London
Country: GB
Company: Alloy Inc.
Start Date: 2026-08-11
End Date: 2026-09-10
Alloy Inc. seeks a Technical Support Engineer II in London to engage with customers and clarify technical issues. This position emphasizes direct interaction and problem-solving to improve the customer support experience, operating in a hybrid environment. Successful candidates will have a background in technical support and strong communication skills.
Key responsibilities
- triaging incoming support cases and leading customer discovery conversations while maintaining clear documentation and collaboration with senior engineers.
Benefits
- unlimited holiday
- pension contributions
- health care
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Hybrid Technical Support Engineer II: Discovery & Triage employer: Alloy
Alloy is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive compensation package alongside unlimited holiday and a flexible work policy. Located in London, our hybrid team environment fosters collaboration and innovation, while our commitment to personal and professional development is evident through generous learning stipends and comprehensive training programmes. Join us to make a meaningful impact in the fast-paced world of financial technology, where your contributions will be recognised and rewarded.
