Director, Systems Operational Excellence, EMEA in London

What you will do

• This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs.
• Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
• Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management.
• Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures.
• Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
• Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
• Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
• Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery.
• Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are in place to reduce/offset risk.
• Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives.
• Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
• Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised.
• Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
• Support and drive the development and usage of ‘self-serve data analytics’ and process automation.
• Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
• Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment.
• Own Systems operational and financial metrics.

How you will do it

• Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures.
• Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
• Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
• Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
• Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery.
• Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are in place to reduce/offset risk.
• Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives.
• Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
• Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised.
• Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
• Support and drive the development and usage of ‘self-serve data analytics’ and process automation.
• Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
• Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment.
• Own Systems operational and financial metrics.

What we look for

• Minimum of 10 years’ experience in a leadership or operations management role ideally in a construction.
• Six Sigma / Lean certified.
• Strong Project management skills.
• Change management experience in a dynamic environment.
• Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
• Experience of managing/working with a wide variety of stakeholders.
• Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
• Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems.
• An ability to influence and gain credibility quickly across a diverse business.
• Ability to work across and progress multiple projects/initiatives simultaneously.
• Good analytical, process driven and problem solving skills, using data to find issues and solutions.
• Efficiency in managing priorities and adapting quickly to change.
• Exceptional oral and written communication skills.
• Demonstrated Customer Service mindset.

Additional

• Build a Performance Culture
• Drive Operational Improvements
• Create Growth Platforms