Senior Client Relationship Manager

Are you a natural relationship-builder with the confidence to develop strategic relationships and partnerships? Are you a driven professional with outstanding communication skills? Can you excel in a fast-paced environment, managing multiple priorities and client needs with ease? Do you have strong experience in account management, client relationship or contract management? If so, we may have the perfect role for you.

We are looking for a Senior Client Relationship Manager (field-based role) to join our thriving and growing company, and to help us achieve our ambitious goals. The Company allmanhall is a thriving, growing, owner-managed food procurement organisation, based in the beautiful countryside of Wiltshire, just a few miles outside Bath. We specialise in being the food procurement partners for schools, care homes, stadiums and catering companies. Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear.

Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall. We develop our team and offer opportunities for long term careers. In 2023, we achieved the Investors in People Gold award, and were 1 of 4 finalists for the 'Employer of the Year (2-49 employees) Gold' category! We were also awarded the Winners of the Best Sustainable Food Procurement Company 2025!

One team member says: "The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond".

Our values – at our core, this is what makes us allmanhall:

• Everyone matters
• Agile and independent thinking
• Real results
• Thought provoking and informed
• Here for the long term

The Role

This is a field-based role where you will be responsible for developing strategic relationships and partnerships, through a collaborative approach, with a focus on enhancing client experience, loyalty, retention and growth.

• Lead the development of strategic relationships with clients and senior stakeholders, ensuring long-term partnership growth and exceptional client experience.
• Oversee the mobilisation of new contracts, coordinating cross-functional teams to ensure seamless onboarding with allmanhall suppliers and internal stakeholders.
• Design and deliver high-impact presentations and training programmes, ensuring content is strategically aligned with client objectives.
• Lead formal client reviews and on-site supplier meetings, ensuring insights, actions, and outcomes are captured, delegated, and completed to a high standard.
• Oversee the delivery of client training and platform support, ensuring team members are equipped to provide accurate, timely, and effective guidance.
• Identify and drive opportunities for account growth, using data-led insights and strategic planning to expand service adoption and strengthen client value.
• Provide oversight of purchasing analysis, cost-benefit reporting, and bespoke client insights, ensuring outputs are accurate, timely, and strategically meaningful.
• Monitor and evaluate performance across client portfolios, leading regular review cycles and ensuring continuous improvement actions are implemented.
• Manage and negotiate client contracts, including contract terms, renewals, and signature processes, ensuring commercial alignment and timely completion.
• Maintain full visibility of client-related issues, to ensure effective resolution of client and supplier challenges.
• Ensure accurate and up-to-date client data management within the CRM system, promoting best practice across the team.
• Oversee project task allocation and completion, ensuring follow-up actions from client visits and internal meetings are delivered on schedule.
• Manage supplier quality control processes for each contract, ensuring standards are upheld and issues escalated appropriately.
• Actively contribute to team leadership, supporting internal initiatives such as hospitality events, craft days, and Sales conference activities, and fostering a collaborative, high-performance culture.

The Candidate

• Proven ability to build and lead strategic relationships with senior internal and external stakeholders.
• Experience in senior account management and/or contract management.
• Exceptional communication skills, with the ability to persuade, influence, and engage at all levels.
• Outstanding verbal and written communication, capable of producing high-quality reports, presentations, and strategic recommendations.
• Strong leadership capability, with the ability to guide others, delegate effectively, and ensure high standards of delivery across the client portfolio.
• Highly proactive, solutions-focused mindset, demonstrating sound judgement, resilience, and the ability to navigate complex client and supplier challenges.
• Advanced organisational, administrative, and prioritisation skills, with the ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Strong presentation and facilitation skills, with experience delivering training, workshops, and strategic reviews to senior audiences.
• Excellent negotiation and influencing skills, with experience managing contract terms, renewals, and commercial discussions.
• Action-oriented and results-driven, with a track record of delivering measurable outcomes and driving continuous improvement.
• Solid understanding of catering operations and food procurement, enabling informed discussions with clients and suppliers.
• High level of IT proficiency, including confident use of CRM systems and advanced skills in Word, Excel, and PowerPoint.
• Full, valid driving licence, and access to a private vehicle, as this is a field-based role.
• Experience within the food procurement, catering, or hospitality sector.
• Commercially astute, with the ability to interpret data, understand client drivers, and identify opportunities for growth and operational improvement.
• Highly motivated, passionate, and committed to excellence, with a strong desire to contribute to team success and organisational goals.

The Contract

• Full-time, 37 hours per week, Monday to Friday 08:45 – 17:15 (with an early finish on Fridays at 16:15).
• Salary: up to £55,000 per annum DOE, plus monthly car allowance, plus bonus opportunities.
• Our competitive benefits package includes 33 days annual leave (including Bank Holidays) plus an additional day of annual leave for each year of service up to 5 years/38 days pro rata, a day off for your birthday, cycle to work scheme, discounted gym membership, volunteer day leave, team socials and lots more.
• Work location: Field-based – UK. Working from the Head Office – SN13 0NY, approximately once a fortnight initially. Working from home or with clients ‘in the field’ for the majority of the time.
• Annual salary review.
• 33 days annual leave FTE (including bank holidays), plus an additional day of leave for each year of service up to 5 years.
• Private Medical Insurance, Life assurance and Income Protection benefits.
• Discounted gym membership.
• Enhanced maternity/paternity pay.
• Sabbatical leave after 5 years of service.

We are an equal opportunities employer and welcome applications from all candidates that meet the essential requirements of the role. Should you need any assistance in applying, please email careers@allmanhall.co.uk or phone the main office on 01225 745520 and ask to speak to a member of the HR team.