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- Tasks: Lead a dynamic Support Team and ensure top-notch client and supplier coordination.
- Company: Join allmanhall, a thriving food procurement company with a positive culture.
- Benefits: Enjoy competitive salary, generous leave, and perks like gym discounts and birthday leave.
- Other info: Fixed-term contract with excellent growth opportunities and a vibrant team atmosphere.
- Why this job: Make a real impact in food sustainability while developing your career in a supportive environment.
- Qualifications: Experience in client support and team leadership is essential.
The predicted salary is between 38000 - 40000 £ per year.
Are you experienced in customer service and a natural leader? Can you excel in a fast-paced environment, managing and coordinating multiple tasks, priorities and needs with ease? Are you organised and solutions focussed? If so, we may have the perfect role for you.
We are looking for a Client & Supplier Coordination Manager (office-based) to lead our Support Team, strengthen supplier partnerships, and ensure our clients receive timely, proactive and high-quality support, on a 12-month fixed term contract (maternity cover).
The Company allmanhall is a thriving, growing, owner-managed food procurement organisation, based in the beautiful countryside of Wiltshire, just a few miles outside Bath. We specialise in being the food procurement partners for schools, care homes, stadiums and catering companies. Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear.
Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall. We develop our team and offer opportunities for long term careers. In 2023, we achieved the Investors in People Gold award, and were 1 of 4 finalists for the 'Employer of the Year (2-49 employees) Gold' category! We were also awarded the Winners of the Best Sustainable Food Procurement Company 2025!
One team member says: "The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond".
Our values – at our core, this is what makes us allmanhall:
- Everyone matters
- Agile and independent thinking
- Real results
- Thought provoking and informed
- Here for the long term
The Role
You will supervise the Support Team, ensuring cases are resolved efficiently and communication with clients and suppliers is seamless. You’ll work closely with Procurement, Buying, Client Relations and key supply partners to drive improvements, maintain SLAs, and enhance the overall client experience. You’ll also manage your own portfolio of clients, acting as their dedicated support contact and ensuring their needs are met within agreed KPIs.
Main Duties:
- Supervise the Support Team, ensuring productivity, consistency and adherence to procedures, policies and processes.
- Coordinate projects and activity and look for solutions to ensure client retention.
- Manage team resource planning, including annual leave coordination, to maintain strong client cover.
- Lead weekly case prioritisation meetings and support daily team huddles.
- Run KPI-aligned reporting to monitor performance, including case resolution.
- Ensure the Support Team is aware of key updates on The Pass and encourage client engagement with the platform.
- Maintain strong relationships with suppliers to support effective case resolution and SLA compliance.
- Meet regularly with Procurement Managers to review issues, SLAs, scheduling and case progress.
- Coordinate and chair weekly case meetings with Buying, CSAs and CRMs.
- Lead weekly supply chain meetings with Bidfood and Buying Team representatives to review supply challenges and alternatives.
- Ensure key messages, supply updates and product changes are communicated to clients via The Pass.
The Candidate
Essential requirements:
- Experience in a client support, supplier management, operations or service-delivery role
- Proven ability to lead, coach or supervise a team
- Ability to coordinate projects across teams
- Strong communication skills, both written and verbal
- Ability to analyse data and use reporting to drive performance
- Excellent organisational and time-management skills
- Confidence in managing multiple stakeholders and resolving issues proactively
- Ability to work under pressure and prioritise effectively
- Strong problem-solving skills with a focus on first-time resolution
- Competent IT skills, including use of CRM or case-management systems
Desirable Requirements:
- Experience within food procurement, supply chain, hospitality or catering sectors
- Knowledge of supplier SLAs and supply chain processes
- Familiarity with Salesforce or similar CRM platforms
- Experience chairing cross-functional meetings
- Understanding of stock, product availability or supply chain challenges
- Previous responsibility for managing client portfolios
- Experience working with procurement, buying or commercial teams
The Contract
Fixed Term Contract: 12-months maternity cover
Full-time, 37 hours per week, Monday to Friday 08:45 – 17:15 (with an early finish on Fridays at 16:15).
Salary: up to £40k per annum DOE, plus monthly car allowance, plus bonus opportunities.
Our competitive benefits package includes 33 days annual leave (including Bank Holidays) plus an additional day of annual leave for each year of service up to 5 years/38 days pro rata, a day off for your birthday, cycle to work scheme, discounted gym membership, volunteer day leave, team socials and lots more.
Work location: Office (near Corsham)
A competitive benefit package including:
- A company car allowance
- Annual salary review
- 33 days annual leave FTE (including bank holidays), plus an additional day of leave for each year of service up to 5 years
- Private Medical Insurance, Life assurance and Income Protection benefits
- Birthday leave, graduation leave, volunteer day leave
- Discounted gym membership
- Enhanced maternity/paternity pay
- Sabbatical leave after 5 years of service
We are an equal opportunities employer and welcome applications from all candidates that meet the essential requirements of the role. Should you need any assistance in applying, please email [email protected] or phone the main office on 01225 745520 and ask to speak to a member of the HR team.
Client & Supplier Coordination Manager in Corsham employer: allmanhall
Contact Detail:
allmanhall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client & Supplier Coordination Manager in Corsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your experience aligns with what they do. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your skills and experiences effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s just good manners!
We think you need these skills to ace Client & Supplier Coordination Manager in Corsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client & Supplier Coordination Manager role. Highlight your experience in customer service and team leadership, as these are key aspects of the job. We want to see how your skills align with our mission at allmanhall!
Showcase Your Organisational Skills: Since this role involves managing multiple tasks and priorities, it’s essential to demonstrate your organisational abilities. Use specific examples from your past experiences where you successfully coordinated projects or managed a team. This will help us see how you can thrive in our fast-paced environment.
Communicate Clearly: Strong communication skills are a must for this position. When writing your application, be clear and concise. Make sure to convey your thoughts effectively, as this reflects how you would communicate with clients and suppliers. Remember, we value clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at allmanhall
✨Know Your Stuff
Before the interview, make sure you understand allmanhall's mission and values. Familiarise yourself with their approach to food procurement and how they support clients and suppliers. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Client & Supplier Coordination Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, coach, and resolve conflicts. Highlight any experience you have in coordinating projects across different teams.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple stakeholders. Think of specific scenarios where you've had to prioritise tasks or resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your enthusiasm and helps you gauge if allmanhall is the right fit for you. Consider asking about their approach to client engagement or how they measure success in the Support Team.