At a Glance
- Tasks: Provide 2nd line desktop support and troubleshoot incidents for users.
- Company: Global IT provider with a strong track record and diverse client base.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: 3-5 years in 1st and 2nd level support, with strong technical skills.
The predicted salary is between 31500 - 38500 £ per year.
About us
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support.
Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries.
Over the last 33 years, we have delivered millions of pounds in cost savings to our clients.
With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles.
We are, and always will be, allied to our client's needs and objectives.
Our team is at the heart of our business, and we are proud of each one of them.
They are exceptional, and we are looking for more exceptional people to join us.
Key responsibilities
- Provide 2nd Line on-site desktop and application support services to end users
- Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
- Repair hardware and peripheral faults in conjunction with warranty providers
- Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
- Operate cohesively with the service desk team to maintain service levels
- All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken.
- Escalate all critical and high-priority incidents to line and senior management
- Report recurring incidents to problem analyst teams and line management
- Proactively contribute to service improvement initiatives
- Provide technical expertise and assistance on project assignments
Behavioural skills required
- Must have very good customer-facing skills and be well-presented
- Must have an assertive, confident, positive, and professional manner
- Ability to engage and communicate effectively with colleagues and customers alike
- Demonstrates independent and proactive thinking
- Highly organised with the ability to adapt to different working environments seamlessly
- Builds effective relationships both within the team and across the business scope
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
- Must be able to work alone and unsupervised, taking the initiative when necessary
- Has an understanding and respect for service delivery processes.
Technical skills required
- Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
- Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
- Excellent support experience with mobile devices, e. g. tablets and smartphones running i OS and Android OS
- Working knowledge of current and legacy hardware platforms
- Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support.
- Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
- Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities
- Previous experience in the creation of technical support documentation
- Enterprise support of Microsoft Office 365, desktop, and Admin
- Knowledge of Service Management processes, e. g. ITIL
- Previous experience working in a managed service environment, working to a defined scope and with strict SLAs
- Exposure to Infrastructure technologies – Server, Networks, etc
- Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
- Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switches
- Basic experience in Support/administration of Windows servers
- Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
- Installation, configuration and troubleshooting of hardware and software.
Experience & Qualifications
- Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2
L2 Desktop Support Engineer (Ad-hoc / On-Demand) in Slough employer: Allied Worldwide
As a global provider of IT resources and managed services, we pride ourselves on fostering a dynamic work culture that values our exceptional team members. Located in the UK, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact our clients' success. Join us to be part of a company that not only prioritises client needs but also invests in the development and well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Desktop Support Engineer (Ad-hoc / On-Demand) in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allied Worldwide values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allied Worldwide might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allied Worldwide!
✨Direct Apply to Allied Worldwide
Let's not forget to apply directly through the Allied Worldwide website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 Desktop Support Engineer (Ad-hoc / On-Demand) in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allied Worldwide.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allied Worldwide. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allied Worldwide
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
