At a Glance
- Tasks: Provide Level 2 support for end-user devices and troubleshoot issues across multiple locations.
- Company: Global IT provider with a strong track record and a focus on client needs.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real difference in IT support for global clients.
- Qualifications: Bachelor's degree in IT or related field and 3-5 years of support experience.
The predicted salary is between 30000 - 40000 £ per year.
About us: We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us.
Role Description: The engineer needs to travel to three different locations:
- Lurgan: 2 full days per week
- Castleblayney: 0.5 day per week
- Lough Egish Food Park: 0.5 day per week
Key responsibilities:
- Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
- Troubleshoot and resolve escalated issues from L1 within defined SLAs
- Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
- Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
- Administer Active Directory, Azure AD, and user lifecycle management
- Perform device provisioning using tools like Intune / Autopilot / SCCM
- Diagnose hardware issues and coordinate with vendors for repairs/replacements
- Support VPN, remote access, and hybrid work environments
- Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
- Identify recurring issues and contribute to problem management
- Collaborate with L3 teams, infrastructure, and security teams
- Assist in IT projects, rollouts, and system upgrades
- Ensure endpoint security compliance (patching, antivirus, policies)
Behavioural skills required:
- Must have very good customer-facing skills and be well-presented
- Must have an assertive, confident, positive and professional manner
- Ability to engage and communicate effectively with colleagues and customers alike
- Demonstrates independent and proactive thinking
- Highly organised with the ability to adapt to different working environments seamlessly
- Builds effective relationships both within the team and across the business scope
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
- Must be able to work alone and unsupervised, taking the initiative when necessary
- Has an understanding and respect for service delivery processes
Technical skills required:
- Windows 10/11 troubleshooting, performance tuning, registry, policies
- macOS basic support and device troubleshooting
- Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange Online
- Azure AD (Entra ID): users, groups, MFA, SSO, conditional access
- Microsoft Intune: MDM/MAM, compliance policies, app deployment
- Autopilot: device provisioning and lifecycle management
- SCCM/MECM: imaging, patching, software deployment
- Active Directory: user admin, GPO, account management
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
- Remote tools: RDP, TeamViewer, AnyDesk, Beyond Trust
- VDI: Citrix Workspace, VMware Horizon
- Endpoint security: Defender, antivirus, BitLocker, DLP basics
- Patch management: OS and application updates
- Hardware: desktops, laptops, printers, peripherals
- PowerShell basics: automation and troubleshooting
- Log analysis: Event Viewer, system and performance logs
- ITSM tools: ServiceNow, Jira, Remedy
- Backup & recovery: user data and endpoints
- File systems: NTFS permissions, shared drives
- Basic server exposure: AD, DNS, DHCP, Group Policy
Experience & Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).
- Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2.
Desktop Support Engineer (3 days per week) in Newry employer: Allied Worldwide
As a Desktop Support Engineer with us, you will join a dynamic and supportive team that values your contributions and fosters professional growth. Our flexible work culture allows for a balanced approach, with three days per week dedicated to hands-on support across multiple locations, ensuring you gain diverse experience while working with cutting-edge technologies. We pride ourselves on our commitment to employee development and a collaborative environment, making this an excellent opportunity for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer (3 days per week) in Newry
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Allied Worldwide when you apply for the Desktop Support Engineer (3 days per week) role.
✨Apply Through Allied Worldwide's Website
Make sure you apply through Allied Worldwide's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Desktop Support Engineer (3 days per week) in Newry
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Allied Worldwide.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Allied Worldwide, showing that you're a good fit.
How to prepare for a job interview at Allied Worldwide
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Allied Worldwide is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Allied Worldwide. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
