About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Provide 2nd Line on-site desktop and application support services to end users # Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs # Operate cohesively with the service desk team to maintain service levels # All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. # Provide technical expertise and assistance on project assignments Must be able to work alone and unsupervised, taking the initiative when necessary # Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool # Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 # Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS # Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support. # Good Knowledge of TCP/IP and Network configuration at a Desktop OS level # Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities # Previous experience in the creation of technical support documentation # Enterprise support of Microsoft Office 365, desktop, and Admin # ITIL # Exposure to Infrastructure technologies – Server, Networks, etc # Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications. # Basic experience in Support/administration of Windows servers # Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS) # Installation, configuration and troubleshooting of hardware and software. Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2
Desktop Support Engineer in City of London employer: Allied Worldwide
As a global provider of IT resources and managed services, we pride ourselves on fostering a dynamic work culture that values our exceptional team members. Located in the UK, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact our clients' success. Join us to be part of a company that not only prioritises client needs but also invests in the development and well-being of its employees.
