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- Tasks: Assist customers in finding the perfect wheelchair accessible vehicle and manage lease renewals.
- Company: Join Allied Vehicles, a trusted name in specialist vehicle manufacturing.
- Benefits: Enjoy 25 days holiday, health support, and exclusive discounts.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Exceptional customer service skills and previous sales experience preferred.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
The predicted salary is between 18000 - 36000 £ per year.
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor. We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities. Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team. We are now recruiting for Mobility Advisor to join our Sales Mobility department.
You will handle inbound calls from customers looking to order a wheelchair accessible vehicle and outbound calls to existing customers to renew their lease. Working hours run Monday to Thursday from 8.45am to 6pm, and Friday from 9am to 5pm. There is also a rotating Saturday shift from 9am to 5pm, occurring once every 4–6 weeks. When scheduled for a Saturday shift, the preceding Friday becomes a non‑working day. The salary is circa £27k per annum + bonus. This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
Responsibilities
- Answering inbound calls from mobility customers who are interested in buying a new wheelchair accessible vehicle, asking qualification questions, and offering the best solution tailored to their needs, generating leads for our field sales team.
- Courtesy calling existing customers who are 3-6 months away from renewing their lease and looking to start the renewal process.
- Follow up enquiries with customers who have not decided to have a demonstration yet.
- Achieve monthly and quarterly targets to maximise all sales opportunities.
Qualifications
- Exceptional customer service skills.
- Previous sales experience, ideally within a call centre environment.
- Ability to empathise.
- Previous experience of selling disability products and services would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
Mobility Advisor in Glasgow employer: Allied Vehicles Ltd
Contact Detail:
Allied Vehicles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Allied Vehicles, their products, and their values. This way, when you get that interview, you can show them you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your phone skills! Since the Mobility Advisor role involves handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to nail down your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Allied Vehicles.
We think you need these skills to ace Mobility Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mobility Advisor role. Highlight your customer service skills and any relevant sales experience, especially if you've worked in a call centre or with disability products before.
Show Your Enthusiasm: We love seeing passion! In your application, express why you're excited about joining Allied Vehicles and how you can contribute to our mission of providing quality mobility solutions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your unique voice come across!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allied Vehicles Ltd
✨Know Your Stuff
Before the interview, make sure you understand the products and services offered by Allied Vehicles. Familiarise yourself with wheelchair accessible vehicles and the specific needs of mobility customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Mobility Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you empathised with their needs and provided tailored solutions, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview, where you might need to handle a mock call from a customer. Practice responding to common queries or objections related to wheelchair accessible vehicles. This will help you feel more comfortable and showcase your sales skills in action.
