At a Glance
- Tasks: Assist customers, manage daily workloads, and handle vehicle repair processes.
- Company: Join a family-run business known for quality and innovation in specialist vehicles.
- Benefits: Enjoy 25 days holiday, health support, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a forward-thinking team and make a real difference in customer service.
- Qualifications: Strong communication skills and good PC knowledge; motor trade experience is a plus.
The predicted salary is between 20800 - 31200 £ per year.
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor. We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities. Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Customer Service Advisor to join our Bodyshop team. Hours of work are Monday-Friday, 8.30am-5.30pm, with an additional 4 hours on a Saturday on a rotational basis (roughly every 1 in 4) and the salary is circa £26k per annum + bonus. This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards programme.
The main duties of the role are:
- Assist and manage daily workload depending on priorities and meeting customer KPI.
- Handle incoming and outgoing telephone calls in a professional manner.
- Welcome all customers on initial arrival at reception.
- Progress claims on customers' behalf, assisting with paperwork as necessary.
- Use sound selling skills to improve estimate conversion rates and related unrelated damage repairs.
- Maintain and update Bodyshop management system.
- Book in work in line with workshop capacity and customer requirements.
- Liaise with customer in respect to vehicle completion date and time.
- Assign loan vehicles where necessary and maintain records of car allocations.
- Raise Company paperwork for vehicle repair process.
- Maintain the progress status of vehicles being repaired.
- Inform customers of the completion of vehicle and arrange collection.
- Check incoming condition of load/hire vehicle informing customer of any relevant defects.
- Process company and insurance documentation.
To be effective in this role, you will have:
- Excellent communication skills both written and verbally.
- Good PC skills, specifically Microsoft packages e.g. Excel/outlook.
- Excellent planning and organisation skills.
- Previous motor trade experience would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
Customer Service Advisor in Glasgow employer: Allied Vehicles Ltd
At Allied Vehicles, we pride ourselves on being a family business that values our employees and fosters a supportive work culture. With a comprehensive benefits package, including generous annual leave, continuous development opportunities, and a commitment to employee wellbeing, we create an environment where you can thrive both personally and professionally. Join us in Scotland, where your contributions will be recognised and rewarded as we work together to innovate and improve the quality of our specialist vehicles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Allied Vehicles, their products, and their values. This way, when you get that interview, you can show them you're genuinely interested and ready to be part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and interact with customers daily. Role-play with a friend or use online resources to sharpen those skills before the big day.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and serious about joining the team at Allied Vehicles.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and how you can contribute to our team at Allied Vehicles.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we do, especially in the motor trade!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allied Vehicles Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Allied Vehicles. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues or manage customer expectations. Be ready to discuss these during the interview, as it will highlight your ability to handle the daily challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
