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- Tasks: Handle inbound and outbound calls, assisting customers with mobility solutions.
- Company: Join Allied Vehicles, Scotland's largest independent parts distributor in the automotive industry.
- Benefits: Enjoy 25 days holiday, hybrid working, and a range of industry-leading perks.
- Why this job: Be part of a forward-thinking team making a real difference in people's lives.
- Qualifications: Exceptional customer service skills and previous sales experience preferred.
- Other info: Guaranteed interview for disabled applicants meeting job requirements.
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.
In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Call Centre Advisor to join our Sales Department .
You will manage inbound and outbound calls from customers looking for a wheelchair accessible vehicle and/or a mobility and rehabilitation product.
Hours of work are Monday to Friday, 9am-5pm and the salary is £13.45 per hour + bonus.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
Generous Annual Leave: Enjoy 25 days of holiday, plus 8
Call Centre Advisor employer: Allied Vehicles Ltd
Contact Detail:
Allied Vehicles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in relation to mobility solutions. Understanding the products and services offered by Allied Vehicles will help you engage more effectively with customers during calls.
✨Tip Number 2
Practice your customer service skills by role-playing common call scenarios. This will prepare you for handling inquiries and objections, making you a more confident candidate when discussing your experience in interviews.
✨Tip Number 3
Research the company culture at Allied Vehicles. Knowing their values and commitment to quality can help you align your responses during interviews, showing that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees of Allied Vehicles on platforms like LinkedIn. They can provide insights into the interview process and what the company looks for in a Call Centre Advisor.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any previous sales experience, especially in a call centre environment. Use specific examples that demonstrate your ability to handle calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are suited for the Call Centre Advisor role. Mention your enthusiasm for the automotive industry and how your skills align with the company's commitment to quality and innovation.
Showcase Relevant Experience: If you have experience selling disability products or services, be sure to mention it. Even if you don't, highlight any relevant experiences that demonstrate your attention to detail and customer service abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Allied Vehicles Ltd
✨Research the Company
Before your interview, take some time to learn about Allied Vehicles and their commitment to quality and innovation in the automotive industry. Understanding their products, especially wheelchair accessible vehicles, will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to provide excellent service to Allied Mobility's customers.
✨Prepare for Sales Scenarios
Since previous sales experience is preferred, think of scenarios where you've successfully sold a product or service. Be ready to discuss how you approached potential customers and what strategies you used to close the sale, particularly in a call centre environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.