At a Glance
- Tasks: Assist customers in finding the perfect rental vehicle and coordinate deliveries.
- Company: Join a family-owned business known for quality and innovation in vehicle solutions.
- Benefits: Enjoy 25 days holiday, competitive salary, health support, and exclusive discounts.
- Other info: Opportunities for professional growth and a supportive, inclusive workplace.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences every day.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25200 - 30800 £ per year.
At Allied Vehicles, we design, develop and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis and minibuses.
As well as manufacturing vehicles, we're proud to provide industry-leading aftersales support, servicing, repairs and maintenance, and we're Scotland's largest independent parts distributor.
As a family-owned, high-performing business, we are committed to quality, innovation and delivering exceptional customer experiences.
The Opportunity
We are looking for a customer-focused Rentals Advisor to join our busy Rentals team at Allied Vehicles.
This is an exciting opportunity to become part of a successful, family-owned business and play a key role in delivering an exceptional rental experience to our customers.
As a Rentals Advisor, you will be the first point of contact for customers, helping them find the most suitable vehicle solution for their needs.
If you thrive in a fast-paced environment where no two days are the same, Allied Vehicles would love to hear from you!
Hours of work are Monday – Friday, 9am – 5pm and the salary is £28,000 per annum + bonus!
What You’ll Be Doing
- Handle incoming enquiries from both retail and corporate customers.
- Understand customer requirements and identify suitable rental vehicle solutions.
- Prepare, provide and follow up on quotations to maximise conversion opportunities.
- Arrange and coordinate vehicle deliveries and collections.
- Support departmental KPIs and contribute to the continued growth of the business.
About You
To succeed in this role, you’ll ideally have
- Previous experience in customer service, rental, administrative, or office-based roles.
- Strong communication and listening skills, particularly over the telephone.
- Excellent attention to detail and organisational skills.
- Experience within the motor trade is advantageous but not essential.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by Health Hero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through Octopus EV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
We are an Equal Opportunities employer and encourage applications from all members of the community.
We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive.
We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond.
We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview.
Thank you for considering Allied Vehicles as your potential employer.
We look forward to reviewing your application.
***NO AGENCIES PLEASE
Rentals Advisor in Glasgow employer: Allied Vehicles Limited
Allied Vehicles is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including generous annual leave, financial security through profit sharing, and continuous development opportunities. Located in London, this family-owned business fosters a supportive work culture where you can make a meaningful impact by helping customers find the right wheelchair accessible vehicles, enhancing their independence and quality of life. Join us to be part of a high-performing team that values innovation and exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Rentals Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allied Vehicles Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allied Vehicles Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rentals Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allied Vehicles Limited:Your cover letter is your chance to shine! Tell us why you want to work at Allied Vehicles Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allied Vehicles Limited!
How to prepare for a job interview at Allied Vehicles Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
