At a Glance
- Tasks: Be the first point of contact for customer enquiries and support the service department.
- Company: Join a leading UK provider of mobility solutions with a family-oriented culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and 24/7 health support.
- Other info: Inclusive workplace with opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft packages required.
The predicted salary is between 27000 - 28000 £ per year.
Mobility Solutions, part of the Allied Vehicles Group, is a leading UK provider of mobility products and services. We help customers live independently by offering a wide range of mobility scooters, wheelchairs, and related solutions. Our business operates across multiple channels: in-store, field sales, online, call centre, after-sales support, logistics, and stock management. We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities. Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
You will ensure that the service department runs smoothly and efficiently daily, and that the department processes are followed. This will involve dealing with all customer requirements in a professional manner and providing administrative support as required. Hours of work are Monday to Friday, 8.30am - 5pm and the salary is £13.45 per hour. This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The Main Duties Of The Role Are
- Be the first point of contact for all telephone enquiries.
- Receiving all calls and making aftersales calls for PWSS servicing and repairs whilst maintaining the highest levels of courtesy and professionalism.
- Book parts and pass invoices for authorisation.
- Document any repair/warranty work accurately on the CRM system for possible future claims from customers.
- Inform logistics team of the completion of items for them to arrange delivery.
- Follow up on parts return and parts on order files to keep work in progress clean.
To Be Effective In This Role, You Will Have
- Strong communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Proficiency in the use of Microsoft packages.
- Strong organisational skills.
- Previous experience working within a service environment would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
Service Administrator in Glasgow employer: Allied Vehicles Group
At Mobility Solutions, part of the Allied Vehicles Group, we pride ourselves on being a family-oriented employer that values our employees' contributions and fosters a supportive work culture. With generous benefits including 25 days of annual leave, continuous professional development opportunities, and a commitment to inclusivity, we ensure that our team members thrive both personally and professionally. Join us in making a meaningful impact in the mobility industry while enjoying a rewarding career in a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mobility Solutions and the Allied Vehicles Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for helping customers shine through. They want to see that you’re genuinely excited about the role and the impact you can make.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping others shine through. We love candidates who are excited about making a difference in the mobility solutions sector, so don’t hold back!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Service Administrator role. We want to see how your background aligns with our needs, so be specific!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Allied Vehicles Group
✨Know the Company Inside Out
Before your interview, take some time to research Mobility Solutions and the Allied Vehicles Group. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Administrator, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Organisational Skills
Think about times when you've had to manage multiple tasks or work under pressure. Be ready to discuss your strategies for staying organised and ensuring that processes are followed, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows you're engaged and eager to contribute to the company.
