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- Tasks: Assist customers with inquiries and ensure they receive top-notch support.
- Company: Join a family-run business known for quality and innovation in vehicle manufacturing.
- Benefits: Enjoy 25 days holiday, health support, and exclusive discounts.
- Why this job: Be part of a forward-thinking team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunities for professional growth and a supportive, inclusive workplace.
The predicted salary is between 21000 - 26000 £ per year.
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor. We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities. Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team. We are now recruiting for a Customer Service Advisor to join our Customer Service department. This will be a 9-month temporary post to cover maternity leave.
You will be required to assist with internal and external customer related enquiries. Hours of work are Monday to Friday, 9am - 5.30pm and the salary is £24,884.78 per annum. This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The Main Duties Of The Role Are
- Handle inbound/outbound customer service enquiries from Allied Mobility and Cab Direct customers to ensure customers are receiving the right level of support.
- Investigate customer queries within agreed authority, liaising with relevant information to ensure fair decisions/resolutions are provided.
- Update relevant systems with details of interactions to ensure accurate record keeping.
- Utilise complaint information records to form feedback reports to improve service and standards where appropriate.
To Be Effective In This Role, You Will Have
- Experience of working in a similar role, including dealing with both Inbound/ Outbound customer service.
- Strong communication skills both written and verbally.
- Proficient in the use of Microsoft packages - e.g. Word, Excel and PowerPoint.
- Experience of complaint handling and of using a Salesforces system would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
Customer Service Advisor in Glasgow employer: Allied Vehicles Group
Contact Detail:
Allied Vehicles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allied Vehicles. Understand their products and services, especially their commitment to quality and innovation. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to communicate effectively with customers. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled customer complaints in the past. Think of specific examples where you turned a negative experience into a positive one, as this will demonstrate your ability to provide excellent service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Service Advisor at Allied Vehicles.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Relevant Experience: If you've worked in similar roles before, don’t hold back! Share specific examples of how you’ve handled customer enquiries or complaints. This will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Allied Vehicles Group
✨Know the Company Inside Out
Before your interview, take some time to research Allied Vehicles. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Practise articulating these scenarios clearly and confidently.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft packages or Salesforce, be ready to discuss it. If not, consider brushing up on these tools. Mentioning your willingness to learn can also demonstrate your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, or growth opportunities. This shows that you’re engaged and serious about finding the right fit for both you and Allied Vehicles.