At a Glance
- Tasks: Manage inbound and outbound calls, providing tailored solutions for mobility products.
- Company: Join a family-run business known for quality and innovation in specialist vehicles.
- Benefits: Enjoy 25 days holiday, competitive salary, and 24/7 health support.
- Other info: Inclusive workplace with continuous development and recognition for your contributions.
- Why this job: Make a real difference by helping customers find the right mobility solutions.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.
In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Call Centre Advisor to join our Sales Department.
You will manage inbound and outbound calls from customers looking for a wheelchair accessible vehicle and/or a mobility and rehabilitation product.
Hours of work are Monday to Friday, 9am-5pm and the salary is £13.45 per hour + bonus.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
Benefits
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by Health Hero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through Octopus EV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
- The Main Duties Of The Role Are
- Answer inbound calls, website enquiries and emails for Mobility Solutions customers, ask qualification questions, and offer the best solution tailored to their needs.
- Provide an excellent service to all Mobility Solutions and Allied Mobility customers.
- To qualify leads as worth pursuing or not and ensure all leads are converted to accounts and that follow-up tasks are set for relevant colleagues.
- Achieve monthly and/or quarterly targets to maximize all sales opportunities.
- Adhere to company administration systems and procedures.
- To Be Effective In This Role, You Will Have
- Previous sales experience ideally within call centre environment.
- Excellent telephone manner and communication skills.
- Basic IT skills.
- Empathy towards customers, creating an exceptional customer experience.
Previous experience of selling disability products would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community.
We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive.
We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond.
We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview.
Thank you for considering Allied Vehicles as your potential employer.
We look forward to reviewing your application.
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Call Centre Advisor in Glasgow employer: Allied Vehicles Group
Allied Vehicles is an exceptional employer, offering a supportive work culture in Glasgow where your skills as an Automotive Spray Painter will be valued and nurtured. With competitive pay, generous benefits like profit sharing and health support, and a commitment to employee development, you will find ample opportunities for growth while contributing to a team dedicated to excellence in vehicle repair.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allied Vehicles Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allied Vehicles Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allied Vehicles Group:Your cover letter is your chance to shine! Tell us why you want to work at Allied Vehicles Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allied Vehicles Group!
How to prepare for a job interview at Allied Vehicles Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
