At a Glance
- Tasks: Lead the 24/7 National Control Centre, ensuring seamless security operations across the UK.
- Company: Join a leading security firm with a commitment to excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact by overseeing critical security operations and leading a dedicated team.
- Qualifications: Experience in high-pressure control room management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Control Room is a critical leadership position responsible for the 24/7 operational delivery of the National Control Centre for the whole of the UK Business. You will oversee the reactive and real time management of security operations across the G4S, TSS, AUS and Events business streams. Your primary mission is to ensure front line stability, welfare, health & safety, incident distribution by managing a team of Managers, Team Leaders, and NCC Operators to mitigate operational challenges, cover scheduling gaps, and maintain seamless service delivery for security contracts nationwide.
Key Responsibilities
- Operational Oversight & Resilience: Direct the day to day delivery of the Control room, ensuring its functions as the central “pulse” for all reactive security requirements. Being a central point of contact for frontline staff, Operations Support Management and the wider SSUK business in matters relating to the Control Room and its operation. Develop and implement robust contingency plans with the business for “blow outs” to ensure 100% contract compliance. Acting as the central point of contact for all incident reporting and distribution to relevant stakeholders. To report directly to the Operations Support Director on all issues affecting the control room.
- Team Leadership & Management: Lead and mentor a multi-tiered team, including Managers, Control Room Team Leaders, and Operators, fostering a high performance culture. Conduct regular briefings to ensure all personnel are aligned with evolving business objectives and client specific requirements. Manage staff performance, performance reviews and professional development within the team. Manage the team against agreed Business KPI’s, SLA’s & SOPs. Work collaboratively with the wider Management team on process and system improvements to support the business. Use telephony systems to monitor and improve call centre activity and operator performance.
- Resource & Schedule Management: Monitor real time scheduling data to identify and close “open shifts” across the business. Manage & support with Control Room requirements for any large scale projects. Work collaboratively with the wider Operations Support Management team with additional tasks/projects as required. Ensuring processes are clear and adhered to.
Skills and Knowledge
- Proven experience in managing large scale, high pressured control room environments.
- Working in a dynamic and changing working environment.
- Management experience.
- Expert in National Control Centre technology tools (Javelin, Ring Central & Other G4S platforms).
Head of Control Room in Leeds employer: Allied Universal
G4S is an exceptional employer, offering a dynamic work environment where leadership and operational excellence are at the forefront. As the Head of Control Room, you will benefit from a culture that prioritises employee development, with ample opportunities for professional growth and mentorship within a supportive team. Located in the heart of the UK, our National Control Centre provides a unique chance to lead critical security operations while ensuring the welfare and safety of frontline staff across diverse business streams.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Control Room in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace Head of Control Room in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Control Room role. Highlight your experience in managing control room environments and any relevant technologies you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this leadership position. Share specific examples of how you've led teams and managed operations in high-pressure situations.
Showcase Your Leadership Skills:Since this role involves leading a multi-tiered team, make sure to highlight your management experience. Talk about how you've fostered a high-performance culture and supported staff development in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Allied Universal
✨Know Your Control Room Inside Out
Before the interview, make sure you’re familiar with the specific technologies and tools mentioned in the job description, like Javelin and Ring Central. Understanding how these systems work will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Think about specific challenges you've faced and how you managed to keep your team motivated and focused. This will demonstrate your capability to lead a multi-tiered team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to incident management and operational challenges. Practice articulating your thought process and decision-making strategies clearly, as this will highlight your problem-solving skills and ability to think on your feet.
✨Align with Business Objectives
Research the company’s values and objectives, especially regarding security operations. Be prepared to discuss how you can align your leadership style and operational strategies with their goals, showing that you’re not just a fit for the role but also for the company culture.
