At a Glance
- Tasks: Manage staff scheduling and provide administrative support in a dynamic environment.
- Company: Join G4S, a leading global security company with a commitment to community safety.
- Benefits: Enjoy 5.6 weeks paid holiday, pension scheme, and healthcare benefits.
- Other info: Flexible working hours with opportunities for progression and development.
- Why this job: Be part of a team that makes a real difference in community safety.
- Qualifications: Experience in office management and scheduling, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Belfast (office based / Hybrid)
Salary: £28,000 per year
Hours of work: Full Time
Shift Pattern: 4 on 4 off
G4S is recruiting for an Area Operations Controller for our Civil Service contract. The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is highly focused on customer service, with a significant portion dedicated to inbound and outbound calls, email correspondence, and interacting with the wider workforce. Flexibility is required, with some evening and weekend work associated.
THE ROLEYou will have responsibility for:
- Scheduling of staff and associated administration duties covering a geographical area.
- Day-to-day administration of tasks and acting as an overall support function for the operational area.
- Weekend Call on a rotational basis.
- Maintaining scheduling of all employees and portfolios, ensuring delivery of 100% of contractual and temporary hours including holiday planning and absence management.
- Conducting book on calls with sites.
- Providing administrative support with scheduling databases and keeping information up to date for joiners, induction training, rosters, leavers, and absence.
- Providing support and advice to Security Officers during working hours.
- Producing front line financial control by delivering employee work patterns in a cost-effective manner.
- Producing timely and accurate reports.
- Ensuring the schedule delivers customer requirements and confirming that planned deployment meets expectations against budgeted revenue and margin.
- Supporting the administrative team in managing queries from the workforce regarding work schedules.
- Responding to last minute scheduling changes and clashes, working with the Ops Support Manager and wider operations.
- Ensuring compliance with internal, external, and legal requirements.
- Demonstrating teamwork and collaboration across other departments.
- Any other activities as reasonably required.
Must have:
- Experience of multiple office technology and software applications including Microsoft.
- High level of tact and integrity due to exposure to confidential data.
- Able to work on own initiative and influence internal and external contacts.
- Confident, well presented with excellent attention to detail.
- Able to work in a demanding and busy environment.
- Ability to manage and coordinate complex and changing situations.
- Flexibility and adaptability with proven problem-solving skills.
- Fluent written and spoken English.
- Previous scheduling experience.
- Good level of numerical reasoning.
- Previous experience using workforce management / T&A systems.
- Good level of commercial awareness.
- Good stakeholder engagement across a range of functions.
- 5 years checkable work history.
- Unrestricted right to work in the UK/EU.
- Ability to analyse and interpret data.
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual).
- Workplace pension scheme.
- Life assurance benefit.
- Financial support for SIA Licence & renewal.
- Contributory Healthcare Scheme.
- Eyecare vouchers.
- Employee Discount Schemes.
- Progression, training & development opportunities.
- Refer a friend scheme.
G4S Secure Solutions is committed to equality of opportunity and an inclusive recruitment process. A criminal record disclosure will be requested for all applicants during the recruitment process. We believe in a fair chance for all; a criminal record will not necessarily bar you from obtaining a position with us.
Area Operations Controller in Belfast employer: Allied Universal
G4S is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive benefits such as a generous holiday allowance, healthcare schemes, and opportunities for progression, employees in Belfast can thrive in a dynamic environment while contributing to the safety and security of their communities. The hybrid working model and flexible scheduling further enhance work-life balance, making G4S a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Area Operations Controller in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around scheduling and customer service.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past work where you had to adapt quickly or manage complex situations, as this is key for the Area Operations Controller role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Area Operations Controller in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Area Operations Controller role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, be sure to demonstrate your excellent written communication skills in your application. Keep it clear, concise, and professional – we want to see how you can effectively communicate!
Highlight Relevant Experience:If you've got previous scheduling or administrative experience, make it stand out! Share specific examples of how you've managed complex situations or worked with multiple stakeholders, as this will really catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Allied Universal
✨Know Your Scheduling Systems
Familiarise yourself with the scheduling software and systems mentioned in the job description. Be ready to discuss your previous experience with similar tools, as this role heavily relies on effective scheduling and administration.
✨Demonstrate Customer Service Skills
Since this position involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or complaints in the past. Show that you can maintain professionalism and tact, even in challenging situations.
✨Be Ready for Problem-Solving Scenarios
Think of specific instances where you've had to adapt quickly to changes or resolve scheduling conflicts. The interviewers will likely want to see how you handle unexpected challenges, so have a few stories ready that highlight your flexibility and problem-solving skills.
✨Showcase Your Attention to Detail
This role requires a high level of accuracy in reporting and scheduling. Bring examples of how you've ensured precision in your previous roles, whether through double-checking data or implementing processes to minimise errors.
