At a Glance
- Tasks: Manage customer relationships and ensure contractual obligations are met across the UK and Europe.
- Company: Join a leading security solutions provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to lead strategic initiatives and drive continuous improvement in service delivery.
- Why this job: Be a key player in enhancing security solutions and making a real impact for clients.
- Qualifications: Degree or 10+ years of experience in operations, sales, and security management.
The predicted salary is between 60000 - 80000 £ per year.
Manage the strategic and tactical customer relationship with the customer, deliver G4S’ and strategic partners’ contractual obligations specified in the MSA and meet the regional (UK & Europe) objectives in accordance with the Account Plan and regional business objectives. The Regional Account Director will report to the Global Account Director for ensuring that the appropriate organisation/structure, processes and procedures are in place to assist G4S Businesses and strategic partners in fulfilling their contractual obligations to our end customer.
The Regional Account Director will be expected to understand the clients' business requirements at all levels and become an integral person that our customer views as key to helping achieve its business and security objectives. This will require honed customer management skills and the ability to successfully leverage the G4S network. The Regional Account Director will project manage the MSA deliverables, co-ordinate contract implementation, support day-to-day regional operations via the Cluster Account Manager, manage the strategic partners, manage customer needs and handle all relevant account administration and reporting requirements.
Key Accountabilities- Ensure SLAs are met
- Manage all the strategic partners
- Report and manage incidents and customer complaints to closure
- Provide security and safety advice to customer
- Capture and share best practice
- Maintain an active and strong customer contact programme to discuss matters associated with service delivery and new business
- Maintain an active and strong strategic relationship with the strategic partners to discuss matters associated with service delivery and new business
- Support G4S businesses mobilise/transition new sites
- Lead in the standardisation of site assignment instructions/SOPs across the region.
- Maintain current and accurate site rate cards and change control documents (country/site tracker)
- Cost control
- Understand, track and record variance (actuals v target) by month
- Provide accrual advice to customer as required.
- Implement the Global Annual HSSE Plan
- Champion Customer HSSE
- Actively work with customer and their FM providers to improve G4S HSSE
- Develop a regional assurance programme to ensure site services are being delivered in accordance with the MSA
- Conduct country/site reviews and audits
- Closely monitor site performance through the Scorecard and interaction with the delivery business
- Actively seek ways to improve KPI scores, and where necessary be proactive in implementing performance improvement plans
- Ensure KPI scores are maximised at site, country and regional level and that KPIs are completed and reported in accordance reporting rules
- Proactively seek ways to improve the operational effectiveness and efficiency for the customer
- Proactively seek ways to introduce integrated/innovative security/safety solutions and new service lines to the region.
- Educated to degree level or possess significant (more than 10 years) industry experience with a combination of operations, sales and security expertise.
- Strong skills in MS Excel, MS Word, MS PowerPoint
- Experience in MS Visio and MS Project desirable
- Project Management (e.g. PRINCE2 or MSP).
- Proven track record in customer relationship management
- Proven track record in security operations at management level
- Commercial/contracts
Account Director employer: Allied Universal
G4S is an exceptional employer that prioritises employee development and fosters a collaborative work culture, particularly for the Account Director role in the UK & Europe. With a strong focus on strategic partnerships and customer satisfaction, employees benefit from comprehensive training programmes, opportunities for career advancement, and a commitment to health, safety, security, and environmental standards. Working at G4S not only offers competitive remuneration but also the chance to make a meaningful impact in the security industry while being part of a global network.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your customer management skills and how you can leverage your experience to meet their business objectives.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and reinforces your commitment to helping them achieve their goals.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Director role. Highlight your experience in managing customer relationships and any relevant project management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've met SLAs or improved customer satisfaction in previous positions. We love a good story!
Showcase Your Skills:Don’t forget to showcase your skills in MS Excel, Word, and PowerPoint. If you have experience with Visio or Project, mention that too! We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Allied Universal
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client's business and their specific needs. Familiarise yourself with their industry, challenges, and competitors. This will help you demonstrate how your experience aligns with their objectives and how you can be a key player in achieving their goals.
✨Showcase Your Project Management Skills
Since the role involves project management, be ready to discuss your experience with methodologies like PRINCE2 or MSP. Prepare examples of past projects where you successfully managed deliverables and coordinated teams. Highlight your ability to track performance and implement improvements.
✨Demonstrate Strong Customer Relationship Management
Prepare to share specific instances where you've built and maintained strong relationships with clients. Discuss how you’ve handled customer complaints and incidents, ensuring they were resolved effectively. This will show your potential employer that you can manage strategic partnerships and enhance customer satisfaction.
✨Be Ready to Discuss Compliance and Improvement Strategies
Understand the importance of compliance and continuous improvement in this role. Be prepared to talk about how you've implemented assurance programmes or conducted audits in previous positions. Share your ideas on how to improve operational effectiveness and introduce innovative solutions to meet client needs.
