IT Support Technician in Colchester

Company Description

Allied Technical Services (UK) Ltd., established in 2002, is a Managed Service Provider delivering IT Support, Solutions, Consultation, and Installation services across the South East. Based in Sidcup, ATS supports over 100 schools, colleges, and businesses in the London and Kent area. Their client base ranges from smaller institutions with 5 users to larger organizations with over 1,000 users. ATS is dedicated to providing reliable and tailored IT solutions to meet the diverse needs of their clients.

Role Description

This is a full-time, on-site IT Support Technician role based in Colchester. In this role, you will deliver field-based IT support services, including resolving technical issues, troubleshooting hardware/software problems, repairing computer systems, and providing maintenance for printers and desktop computers. You will collaborate with clients to ensure optimal performance and ensure equipment and technology meet operational needs.

Qualifications

• Proficiency in Technical Support, including diagnosing and resolving hardware and software issues.
• Experience working with Desktop Computers and providing on-site maintenance and support.
• Skilled in Troubleshooting and problem-solving IT-related challenges.
• Knowledge of Printer Support and the ability to maintain and repair printers.
• Computer Repair skills for identifying and addressing hardware faults.
• Strong communication and interpersonal skills to provide superior client support.
• Valid driving license and willingness to commute for field-based assignments.
• Relevant certifications or qualifications (e.g., CompTIA A+, ITIL) are advantageous.

Salary

£28,000 – £32,000 (dependent on experience)