At a Glance
- Tasks: Greet customers, advise on products, and support pharmacy operations.
- Company: Allied Pharmacy, a friendly community-focused team in Liphook.
- Benefits: Full-time hours with a supportive work environment and training opportunities.
- Other info: Join a close-knit team dedicated to customer care and community support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
Are you friendly, approachable and keen to make a difference in your local community? Allied Pharmacy in Liphook is looking for a Counter Assistant to join our welcoming team and be the first point of contact for our valued customers.
As a Counter Assistant, you'll play a vital role in creating a positive experience for everyone who walks through our doors. From offering helpful advice on over-the-counter products to supporting the smooth running of the pharmacy, no two days will be quite the same.
Key responsibilities:
- Greet customers warmly and provide a friendly, professional service at the counter
- Advise on and sell over-the-counter medicines and healthcare products, within your training
- Handle transactions accurately and manage the till
- Keep the shop floor clean, tidy and well-stocked
- Support the pharmacy team with day-to-day tasks and prescription handovers
- Maintain confidentiality and follow pharmacy procedures at all times
What we're looking for:
- A warm, helpful manner and genuine interest in customer care
- Good communication skills and the ability to listen with empathy
- A reliable, organised approach and willingness to learn
- The ability to work well as part of a close-knit team
- Previous retail or customer service experience is helpful, though not essential
- A willingness to complete the Medicines Counter Assistant (MCA) training, if not already qualified
Please note this role is full time (40 hours a week).
If you'd love to be part of a supportive pharmacy team that truly cares about its community, we'd be delighted to hear from you.
Counter Assistant employer: Allied Pharmacies Ltd
Allied Pharmacies is an exceptional employer, offering a supportive work environment where you can thrive as a Pharmacy Assistant at our Laceby Road branch. With over 50 years of experience and more than 45 pharmacies across the UK, we provide ample opportunities for career growth and development, alongside a commitment to high-quality patient care and teamwork. Join us to be part of a dynamic team that values your contributions and fosters a culture of learning and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allied Pharmacies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allied Pharmacies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counter Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allied Pharmacies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allied Pharmacies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allied Pharmacies Ltd!
How to prepare for a job interview at Allied Pharmacies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
