Field Services Engineer in London

We are looking for an experienced and motivated Multifunctional Printer Field Service Engineer to join our team at Allied Office Machines. Ideally, you'll be based in the Hampshire or Dorset area to ensure we meet our service level commitments.

About the Role

In this role, you'll be responsible for the installation, servicing, and repair of a range of Ricoh Multifunctional Printers. You'll ensure strict adherence to call procedures and quality standards, while maintaining a high first-time fix rate and minimizing return visits. Your focus will be on delivering exceptional service, ensuring customer satisfaction, and fostering long-term client relationships.

If you thrive in a fast-paced environment, enjoy being part of a team, and have strong time-management skills, this is a fantastic opportunity to develop your career with us.

What We Offer

• Competitive Salary – Reflecting your expertise and contributions.
• Learning & Development – We invest in your growth with ongoing training and resources to help you excel.
• Work-Life Balance – Enjoy a minimum of 20 days holiday per year, and a flexible working policy.
• Additional Benefits – Including a generous pension scheme.

What You'll Do

As a Multifunctional Printer Field Service Engineer, your key responsibilities will include:

• Troubleshooting & Repairs – Diagnose and resolve issues on print devices, ensuring a high first-time fix rate and minimizing recall visits.
• Customer Communication – Use your excellent communication skills to liaise effectively with customers and internal departments.
• Team Collaboration – Contribute to the ongoing development of the team and service performance by mentoring and assisting colleagues where needed.
• Post-Sale Support – Ensure all post-sale field service requirements are met, including providing technical escalation support when required.
• Record Keeping – Maintain accurate records in line with company guidelines.
• Stock Management – Optimize customer stock inventory and rotation while balancing return-to-fit (RTF) visits.
• Customer Training – Provide product instruction and training to customers as needed.
• Service Improvements – Identify opportunities to improve maintenance and repair processes to enhance overall service performance.
• Health & Safety Compliance – Follow company policies and adhere to Health & Safety guidelines, including product safety checks.

To succeed in this role, you'll need:

• Customer-Focused Mindset – A strong commitment to delivering outstanding customer service and continuous business improvement.
• Excellent Communication Skills – The ability to engage effectively with customers and colleagues.
• Team Player with Initiative – While you excel in a team environment, you're also capable of working independently without daily guidance.
• Calm Under Pressure – The ability to prioritize tasks and manage your workload effectively, even in high-pressure situations.
• Strong Problem-Solving Skills – Proactive in diagnosing and resolving technical issues efficiently.
• Technical Expertise – Previous experience as a Service Engineer in a production or commercial environment, with a passion for fault-finding and resolution within electromechanical settings.
• Understanding of Health & Safety Guidelines – Knowledge of safety protocols to ensure compliance and safe working practices.