Asset Based Lending Customer Support, London/ Manchester

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Location/Office Policy: St Mary Axe, London or Manchester – Hybrid working 3 days a week in the office.

Are you customer centric with a passion for exceptional customer experience? Would you like to work in a fast‑paced environment where you play a key role in resolving issues that impact our colleagues and customers? Do you enjoy working in a dynamic and collaborative team that provides exceptional services?

What is the Role

The primary focus for this role will be supporting new and existing customers through the delivery of outstanding customer service. Working closely with the sales & relationship teams, they will have specific responsibility for fulfilment of funding agreements and in life management, as well as compliance with all internal controls, processes, and procedures. The role holder will have expertise in customer service and operational management and will be effective at supporting a broad range of customers. A strong understanding of the systems and processes and controls used across AIB UK will be required.

Key Accountabilities

• Customer First approach to support our purpose, ambition and our values by ensuring processes and procedures consistently promote good outcomes for all our customers.
• Build Strong Customer relationships and deliver customer‑centric solutions.
• Work collaboratively with all areas of the business to meet shared objectives, and build relationships.
• Hold self-accountability to meet commitments and will need to show us that you can work effectively as part of a team.
• Take personal responsibility for your work and follow through on commitments, ensuring you Own the Outcome.

What you Will Bring

• Ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures.
• Highly organised, detail‑oriented and self‑motivated with the ability to manage multiple tasks in a fast‑paced environment.
• Strong interpersonal and communication skills, with proven ability to engage effectively with peers and to influence senior stakeholders.
• Team player who is engaged and enthusiastic, with an ability to work on their own initiative.
• A curious mind‑set, with ability to draw out key messages and insights, and make judgemental decisions.
• Track record of delivering a consistent level of exceptional service to customers.
• Asset Finance / Invoice Discounting experience preferred but not essential.

Why Work for AIB

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to our role, the needs of our customers and business requirements.

Benefits

• Variable Pay
• Employee Assistance Programme
• Family leave options

Key Capabilities

• Instils Trust
• Customer First
• Ensures Accountability
• Communication

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team.

Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.