Foreign Exchange & Interest Rates - Customer Relationship Manager, London

Foreign Exchange & Interest Rates – Customer Relationship Manager, London

Location/Office Policy: Customer Treasury Services, London, St Mary’s Axe. Office centric, 4 or 5 days per week.

Do you enjoy talking to customers and building and maintaining strong customer relationships? Are you a good communicator, who is precise and accurate? Are you interested in financial markets and looking to be part of a dynamic team?

What is the Role:

Customer Treasury Services (CTS) UK is responsible for the distribution of Foreign Exchange, Money Market, Trade Finance and Interest Rate Derivative products to our UK customers. We build trusted customer relationships through proactive engagement to share insights and knowledge about Treasury Markets that helps our customers to make value add decisions. A trainee position has opened and we are looking for someone who can help us deliver a first class Treasury service to our internal and external customers. The successful applicant will need to display excellent attention to detail, strong communication, priority setting, teamwork & collaboration skills.

Key accountabilities:

• Executing customer orders by accurately interpreting and keying customer instructions, processing in a timely manner and adhering to procedure and regulation.
• Accountable for assigned job roles to ensure tasks are completed in line with agreed procedures and time frames.
• Support team colleagues and be dynamic in ability to cover multiple roles as required.
• Escalate any issues without delay to line management.
• Manage relationships internally and externally.
• Take personal responsibility for the learning and development of roles with a focus on actively increasing knowledge and expertise.
• Contribute to the team objectives and take an active role in participating in the wider team priority demands, where required.
• Support a strong team culture consistent with AIB’s Values & Behaviours.
• Supporting AIB’s strategic focus on putting customers first, Greening the Loan Book and Operational Efficiency.

What you Will Bring:

• Proven high quality customer focused individual.
• Team player who is engaged and enthusiastic, with the ability to work on their own initiative, and manage competing priorities.
• Excellent interpersonal and communication skills.
• Agile and flexible with regard to learning and moving around various roles within the team.
• Strong Computer skills and ability to learn new systems.
• Prior treasury experience an advantage, but not essential.
• Strong interest in financial markets and desire to develop financial markets knowledge.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include:

• Variable Pay
• Employee Assistance Programme
• Family leave options

Key Capabilities:

Behavioural Capabilities:

• Customer Focus: Building strong customer relationships and delivering customer centric solutions.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Streamline & Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Technical Capabilities:

• Customer Service Excellence: Fulfils Customers’ requests, resolves problems and responds to customer’s questions through various channels.
• Treasury Products: Some knowledge of international financial markets, economics and related treasury products.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role at for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at

Disclaimer:

Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: Thursday 27th February 2025

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