Account Opening Executive

Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We’re proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background. Our reputation in the Irish market for putting customers first is as consistent as the company’s long-standing commitment to giving back to the communities that we work in.

About the Account Opening Executive role

We are seeking a detail-oriented and client-focused professional to join our dynamic Client Support Services team as an Account Opening Executive, playing a key role in delivering exceptional onboarding experiences within a fast-paced and evolving operations environment. Client Support Services, sitting in the Operations department at Goodbody, brings together our traditional Middle Office with Account Opening, Account Maintenance, and Pension Administration functions. It’s a vibrant and forward-thinking area that fosters continuous improvement, strategic foresight, and professional development—offering individuals the opportunity to grow and thrive in a supportive and rewarding environment.

Account Opening Executive Accountabilities include:

• Carrying out the end-to-end client on-boarding process and ensuring service delivery excellence to our clients and Wealth Management.
• Issuing account opening documentation to our clients/prospective clients, in a timely and professional manner, as requested by the Wealth Management Department.
• Providing advice and regulatory guidance to Wealth Management and our clients on all aspects of account opening for all client types (individuals, companies, trusts, pensions, charities etc.).
• Reviewing completed client account opening documentation, and identifying any issues that need to be resolved to meet regulatory standards and internal requirements.
• Assessing new accounts to ensure Customer Due Diligence (CDD), AML, Client Suitability and Client Vulnerability criteria are met and addressed.
• Attend client meetings with Portfolio Managers, where necessary, to assist with account opening documentation.
• Interact with internal stakeholders, including Wealth Management, Compliance, Internal Audit, Risk, and Wealth Management Operations, as well as our clients in relation to all aspects of account opening/client on-boarding.
• Updating account opening documentation and procedures as required due to changes to regulation/internal processes.
• Building and maintaining strong relationships with all colleagues, relevant vendors/customers, and stakeholders.
• Recognising and recording Service Level Agreement Breaches against Outsourced Provider as and when they occur – adhere to Breach recognition and escalation procedures.
• Representing the Client Support Services on internal/external forums with the ability to obtain a favourable resolution for all concerned.
• Being responsive and receptive to internal and external change initiatives.
• Escalating of all relevant matters to Team Leader whilst retaining responsibility for resolution.

Qualifications and Experience

• Previous experience of working on client AML & CDD matters would be helpful in the role.
• Candidates should be proficient in Microsoft Office.
• Full training will be provided on systems in use in the department where required.
• A strong commitment to developing and sustaining a superior level of customer service.
• At least 2 years Financial Services experience would be an advantage.
• Experience of different stockbroking functions would be an advantage.
• Certificate in Stockbroking (or willingness to obtain same).
• Professional Certificate/Diploma in Compliance is desirable but not essential.
• Educated to primary degree level is preferable but not essential.

Ideal Characteristics

• Proven track record of problem identification and resolution at an inter-departmental and third-party level.
• Confident communicator with excellent written, oral and interpersonal skills.
• Good workload management, with the flexibility to switch between tasks as necessary and manage workflows and responsibilities assigned.
• Strong interpersonal and team working abilities.
• Very high levels of accuracy and attention to detail are mandatory.
• Ability to work in a team environment or on own initiative with limited supervision.
• A willingness to undertake industry qualifications and attain same within an agreed timeframe.

Goodbody is focused on helping our employees thrive, and we do this by bringing to life our Employee Value Proposition (EVP) ‘Together we prosper’. Our firm’s purpose is to create long-term prosperity, and we cannot execute on our purpose without the right talent at Goodbody. To make sure we attract and retain industry-leading, passionate and inspiring talent, we’ve built a vibrant culture based on inclusion, opportunities to grow and a commitment to ‘do the right thing’, one of our core values.

We live this by offering:

• Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an ‘always on’ approach to social, financial, mental and physical wellbeing.
• A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance.
• Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners.

Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Reasonable accommodations are offered at every stage of our recruitment process. Should you have a reasonable accommodation request please include a note in your application or email us directly at HR@Goodbody.ie.

Please read the Goodbody Recruitment Privacy Notice. By submitting your personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use of your personal data in line with this. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts, 1988 and 2003 and the EU General Data Protection Regulation (GDPR). Appointment to this role is subject to the candidate's eligibility to work in Ireland.