At a Glance
- Tasks: Support patients by managing calls, booking appointments, and handling administrative tasks.
- Company: Join a caring healthcare team at Hartismere Hospital.
- Benefits: Monday to Friday hours, supportive environment, and opportunities for growth.
- Other info: Flexible approach and teamwork are essential in this dynamic role.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy talking to people and helping them out? We are looking for friendly, enthusiastic and well-organised people to support our patients in their healthcare needs. You will provide administrative and telephone services to our patients, ensuring tasks are undertaken effectively and accurately. The successful candidates will feel confident in working within a team and be committed to assisting our clinical staff to deliver excellent patient experience.
Applicants must have previous administration experience and be fully confident and competent in all aspects of computer-based and telephone work. The ability to work with a wide range of people with a calm, efficient telephone manner is essential, as well as excellent organisational and time management skills. Excellent communication skills, both verbal and written are essential. You should be able to use your own initiative, be team orientated with a flexible approach to work.
You will be based at Hartismere Hospital in Eye, working Monday to Friday - 09:30 - 17:30. On occasion you will be required to travel to attend meetings or cover absences at our other bases.
Main duties of the job:- Make and receive calls to and from members of the public wishing to access our service.
- Input data and information obtained whilst remaining focused upon the caller.
- Book appointments for patients.
- Answer telephone enquiries and take messages where appropriate. This includes talking to patients, family members and carers, members of the health and social care teams, and staff from all levels of the organisation.
- Receive and action as appropriate incoming mail / email / electronic referrals and correspondence.
- Arrange dispatch of outgoing post through our mailing service.
- Manage electronic referrals / patient notes / discharge letters to maintain the electronic system.
- Send and/or scan patient-related documentation following patient contact.
- Input patient data onto the clinical system (SystmOne).
Patient Services Coordinator in Eye employer: Allied Health
At Hartismere Hospital, we pride ourselves on fostering a supportive and collaborative work environment where our Patient Services Coordinators play a vital role in enhancing patient experiences. With a commitment to employee development, we offer ongoing training and growth opportunities, ensuring that our team members thrive both personally and professionally. Located in the picturesque town of Eye, our hospital provides a unique blend of community spirit and professional excellence, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Eye
✨Tip Number 1
Get to know the company! Research Hartismere Hospital and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate your ability to juggle responsibilities effectively, which is key for a Patient Services Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Services Coordinator in Eye
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping people shine through. We want to see that you genuinely enjoy talking to others and are excited about supporting patients in their healthcare journey.
Highlight Your Experience:Make sure to showcase your previous administration experience clearly. We’re looking for candidates who are confident with computer-based tasks and telephone work, so don’t hold back on detailing your relevant skills!
Be Organised and Clear:Your written application should reflect your excellent organisational skills. Keep it structured and easy to read, ensuring that your communication is clear and concise – just like how we expect you to communicate with our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allied Health
✨Know Your Stuff
Make sure you understand the role of a Patient Services Coordinator inside out. Familiarise yourself with the key responsibilities, like handling calls and managing patient data. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous jobs, especially in challenging situations. This will demonstrate your ability to handle calls with a calm and efficient manner.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised. Think of specific instances where you successfully juggled multiple tasks or handled a busy schedule. This will reassure the interviewers that you can keep things running smoothly in a fast-paced environment.
✨Be Team-Oriented
Highlight your ability to work well within a team. Share experiences where you collaborated with others to achieve a common goal, especially in a healthcare setting. This will show that you’re not just a lone wolf but someone who values teamwork and contributes positively to the workplace.
