At a Glance
- Tasks: Provide top-notch technical support and manage IT assets for a dynamic team.
- Company: Join a leading grocery services company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, supportive work culture, and opportunities for growth.
- Other info: Flexible working environment with chances to collaborate across departments.
- Why this job: Make a real difference in customer service while developing your tech skills.
- Qualifications: Experience in technical support and asset management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met. Support and engage with local and wider ABF teams to continuously improve the environment to ensure the delivery of a good customer service experience. Based in a small team dedicated to providing device, technical asset management and licence support along with provision of relevant reporting and administration. The role includes working closely with the Business Technology Services (BTS) team who control our central infrastructure function to manage the service across our supported business units and users and will require occasional travel to sites to provide support.
Key Accountabilities:
- Ensure asset management processes are followed and implemented ensuring all audit requirements are met.
- Maintain and report on stock levels to ensure continued good customer service.
- Ensure devices are available and built to SLA thus ensuring good customer service to all supported business units.
- Assist with issues where possible and provide additional liaison with ABF BTS, ultimately acting as the point of escalation if needed to ensure the issues are resolved.
- Ensure management of desktop and infrastructure applications including accurate licensing allocation, installation, and reporting.
- Engage with the relevant teams within Grocery Service Centre and ABF BTS to drive improvements and quality of service.
- Ensure the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained.
- Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements.
- Continue to support the control structures for IT and ensure best practice standards are being immersed into IT processes.
- Support the approach of ensuring all team members identify and deliver continuous improvement activities.
The Right Person:
- Good understanding of best practice frameworks e.g., ITIL.
- Educated to at least GCE/A level, SQA Highers or equivalent standard, but more importantly has the experience of similar situations.
- The ability to understand standards and regulations and identify how this could impact IS Technical Services.
- Possesses a good knowledge of IT infrastructure (e.g., PCs, Mobile Device, Networking etc).
- Has high quality oral communication and written skills.
- A good level of experience in a Technical Service or a similar role.
- A good level of experience in asset management.
- Proven capability to work independently whilst managing and prioritising own workload.
- Reliable and flexible team player able to engage and work with other departments and functions.
Technical Support Analyst employer: Allied Bakeries
Allied Bakeries is an excellent employer, offering a dynamic work environment in Stockport where innovation and teamwork thrive. With a strong focus on health, safety, and quality, employees benefit from a competitive salary, comprehensive benefits package, and ample opportunities for professional growth and development within the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in technical support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you've tackled technical issues or improved processes. This will demonstrate your ability to deliver great customer service and work effectively within a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience with IT infrastructure, asset management, and any relevant technical projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your understanding of best practice frameworks like ITIL – it’s a big plus for us!
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure to demonstrate your high-quality written communication skills in your application. We love candidates who can clearly articulate their thoughts and ideas!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Allied Bakeries
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, including PCs, mobile devices, and networking. Be ready to discuss how you've applied this knowledge in previous roles, as it shows you're not just familiar with the concepts but can also put them into practice.
✨Familiarise Yourself with ITIL Best Practices
Since the role requires a good understanding of best practice frameworks like ITIL, take some time to review these principles. Be prepared to explain how you've used ITIL in past experiences or how you would apply it in this new role to improve service delivery.
✨Showcase Your Communication Skills
As a Technical Support Analyst, you'll need to communicate effectively with both technical and non-technical teams. Practice articulating complex technical issues in simple terms, and be ready to provide examples of how you've successfully resolved issues through clear communication.
✨Demonstrate Your Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a technical issue. Think of specific examples from your past work where you identified a problem, implemented a solution, and improved the overall customer experience. This will highlight your analytical skills and proactive approach.
