At a Glance
- Tasks: Support and enhance Dynamics 365 applications, focusing on Order to Cash processes.
- Company: Join a forward-thinking company with a commitment to innovation and teamwork.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and continuous learning.
- Why this job: Make a real impact by solving complex business challenges with cutting-edge technology.
- Qualifications: 3+ years of Dynamics 365 experience, especially in Order to Cash.
The predicted salary is between 45000 - 45000 £ per year.
As an experienced ERP Application Services Analyst, you will be responsible for the continual delivery of services, support, maintenance, and assistance in projects related to our Dynamics 365, with particular emphasis on Order to Cash and Planning. You will operate as part of a team of application service analysts, delivering related services and supporting the underpinning applications in the portfolio while ensuring services are continually developed and improved. It is expected that you provide an effective support service across the portfolio and possess sufficient base knowledge in other systems.
Application Services analysts should have specific technical knowledge in Dynamics 365 and significant experience managing and troubleshooting technical issues. The role of the ERP Application Services Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, including:
- Fixing ERP D365 operational issues
- Troubleshooting and resolving reported problems
- Assisting with daily maintenance of the software within our application portfolio
- Escalating management to our 3rd-party support teams
- Maintaining and updating technical documentation within our application portfolio
- Performing required project support and development
This role may require out of hours support and additional duties agreed with the Head of Application Support Manager. We believe in rewarding our employees and providing a supportive work environment.
Key Accountabilities
- Technically proficient with Dynamics 365 and all associated technologies
- Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines
- Assist in requirements gathering and provide design guidance for mid to large sized Dynamics 365 projects
- Jointly responsible for managing, development, customisations, and integrations to meet the business needs within Dynamics 365
- Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements
- Communicate information effectively to both internal and external teams
- Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals and longer term needs
- Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions
- Provide current best practices and solution alternatives as part of functional or technical design documents
- Provide additional technical support as required for other solutions within the application portfolio
- Continuously update supporting documentation within the application portfolio
The Right Person
- 3+ years’ experience of Dynamics 365 F&O, preferably in Order to Cash and/or Planning
- Experience implementing and configuring Dynamics 365 F&O
- Demonstrable expertise in maintenance of Business Rules and Business Configuration
- Proven ability to create innovative solutions to solve complex business requirements, and streamline and automate business processes
- Demonstrated analytical, problem-solving, organisational, interpersonal, and communication skills
- Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations
- Building and configuring business workflows
- Schedules work to be done and follows up to ensure completion within deadlines
D365 Application Support Analyst - Order to Cash employer: Allied Bakeries
As a D365 Application Support Analyst at our company, you will thrive in a dynamic and supportive work environment that values employee growth and innovation. With a hybrid working model and a focus on continuous improvement, we offer competitive salaries and opportunities to enhance your technical skills in Dynamics 365 while collaborating with a dedicated team. Join us to make a meaningful impact in the Order to Cash process and enjoy the benefits of a company that prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Application Support Analyst - Order to Cash
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allied Bakeries values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allied Bakeries might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allied Bakeries!
✨Direct Apply to Allied Bakeries
Let's not forget to apply directly through the Allied Bakeries website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 Application Support Analyst - Order to Cash
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allied Bakeries.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allied Bakeries. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allied Bakeries
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
