At a Glance
- Tasks: Support customers and manage order processing across various business units.
- Company: Dynamic company offering a hybrid working environment.
- Benefits: Starting salary of £27,000, rising to £29,060 post-training, plus flexible work options.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Join a proactive team and enhance your customer service skills in a fast-paced setting.
- Qualifications: Strong communication, analytical skills, and proficiency in Microsoft Office required.
The predicted salary is between 27000 - 27000 £ per year.
£27,000 per annum rising to £29,060 per annum after training on multiple businesses.
Hybrid Working: On average 2 days in the office per week (following training and subject to business requirements).
We are seeking a proactive and detail-oriented Customer Service Advisor to work within our Customer Services team.
Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units.
The Customer Services department is open 364 days of the year and is a 7-day operation. You will work 5 days out of 7, covering weekends and bank holidays on a rotation.
- Key Accountabilities
- Analyse data, identify issues and take appropriate action to ensure the fulfilment of customer orders.
- Be proactive in resolution of any queries.
- Analyse key trends and make recommendations to implement long term solutions.
- React and reprioritise tasks to adapt to changes in circumstances.
- Manage complex processes to achieve crucial deadlines.
- Develop and maintain effective professional relationships with key stakeholders.
- Deliver professional and exceptional levels of customer service.
- Be responsible for adhering to process guidelines.
- Ensure all aspects of administration are accurate and complete in a timely manner.
- The Right Person
- Be able to work well under pressure in a fast‑paced environment.
- Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
- Good analytical and problem‑solving capability.
- High levels of written and verbal communication skills.
- Well organised, with ability to multitask.
- #J-18808-Ljbffr
Customer Services Advisor employer: Allied Bakeries
Allied Bakeries is an excellent employer, offering a dynamic work environment in Stockport where innovation and teamwork thrive. With a strong focus on health, safety, and quality, employees benefit from a competitive salary, comprehensive benefits package, and ample opportunities for professional growth and development within the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allied Bakeries. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allied Bakeries before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allied Bakeries:Your cover letter is your chance to shine! Tell us why you want to work at Allied Bakeries specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allied Bakeries!
How to prepare for a job interview at Allied Bakeries
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
