At a Glance
- Tasks: Provide top-notch technical support and improve customer service experiences.
- Company: Join Allied Bakeries, part of a diverse international food group.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Great chance to work in a fast-paced environment with career advancement.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Analytical mindset, problem-solving skills, and IT infrastructure knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Allied Bakeries is part of Associated British Foods, a diverse international food, ingredients and retail group. We operate a Grocery Service Centre near Liverpool, supporting brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon. We deliver shared service activities across customer services, consumer care, finance, payroll, HR and IS.
Overview of Role
Work as part of the Grocery Services Centre Technical Services Team, providing technical service activities that meet customer expectations. Support and engage with local and wider ABF teams to continuously improve the environment and deliver a good customer service experience.
Key Accountabilities
- Ensure asset management processes are followed and implemented, meeting all audit requirements.
- Maintain and report on stock levels to ensure continued good customer service.
- Ensure devices are available and built to SLA to support all supported business units.
- Administer desktop and infrastructure applications, including accurate licensing allocation, installation, and reporting.
- Act as key contact and resolver for local site infrastructure issues, providing liaison with ABF BTS and acting as point of escalation when necessary.
- Manage the assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to maintain correct levels.
- Work on technical projects to deliver to required project standards and complete all allocated tasks as per specified requirements.
The Right Person
- Highly analytical with strong insight and the ability to maintain an objective view.
- Strongly motivated to solve problems and experienced in report and process documentation creation.
- Able to take responsibility for and adapt to changing priorities in a dynamic environment, with the ability to multi-task and be proactive in addressing issues and requests.
- Results-oriented, helping the team prioritise work and using seniority to remove roadblocks.
- A good communicator and listener.
- Understanding of best practice frameworks such as ITIL.
- Good knowledge of IT infrastructure (desktops, laptops, etc.).
- Experience in a Technical Service or similar role.
- Proven ability to work independently while managing and prioritising own workload.
- Reliable and flexible team player, able to engage and work with other departments and functions.
- Full UK driving licence required.
Technical Support Analyst in Telford employer: Allied Bakeries | part of Associated British Foods plc
Allied Bakeries, part of the Associated British Foods group, is an exceptional employer located near Liverpool, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from a strong focus on professional development, with opportunities to engage in technical projects and improve customer service experiences. The inclusive culture and commitment to employee growth make it a rewarding place for those seeking meaningful careers in the food industry.
Contact Details:
Allied Bakeries | part of Associated British Foods plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Telford
✨Tip Number 1
Network like a pro! Reach out to current employees at Allied Bakeries on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We recommend role-playing with a friend to sharpen your problem-solving skills and boost your confidence.
✨Tip Number 3
Show off your analytical skills! During interviews, share specific examples of how you've tackled technical issues in the past. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Allied Bakeries.
We think you need these skills to ace Technical Support Analyst in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience with IT infrastructure and any relevant technical projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Problem-Solving Skills:In your application, emphasise your analytical abilities and problem-solving skills. Share examples of how you've tackled challenges in previous roles, as this is key for us in delivering great customer service.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your enthusiasm for the role without waffling on too much!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allied Bakeries | part of Associated British Foods plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, especially desktops and laptops. Be ready to discuss your experience in a Technical Service role and how you've tackled technical issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved problems in previous roles. Think about specific situations where you had to adapt to changing priorities or manage multiple tasks at once. This will demonstrate your analytical skills and results-oriented mindset.
✨Familiarise Yourself with ITIL Best Practices
Since understanding best practice frameworks like ITIL is crucial for this role, make sure you can talk about how you've applied these principles in your work. It’ll show that you’re not just technically savvy but also understand the processes behind effective service delivery.
✨Communicate Clearly and Confidently
As a Technical Support Analyst, you'll need to be a good communicator. Practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively liaise with different teams.
