At a Glance
- Tasks: Join our team to provide top-notch technical support and improve customer service experiences.
- Company: Allied Bakeries, part of a global food group with iconic brands.
- Benefits: Competitive salary, generous leave, health schemes, and discounts on groceries.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact in the food industry.
- Qualifications: Experience in technical services and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £20.1bn and 138,000 employees in 56 countries. Our sister companies in ABF UK Grocery produce products under many market‑leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon.
We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s and Sunblest. You’ll know us best through our white, wholemeal and seeded market‑leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products.
The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint‑hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively. We take massive pride in what we do, not least in how colleagues based in our bakeries and depots have one of the best safety performance records in the industry.
Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well‑known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.
If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.
Overview Of Role
Location: Liverpool, Merseyside
Salary: up to £30,000pa.
Workplace: Onsite
Employment Type: Full‑time, Fixed‑Term for 12 Months
Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met. Support and engage with local and wider ABF teams to continuously improve the environment to ensure the delivery of a good customer service experience.
Based in a small team dedicated to providing device, technical asset management and licence support along with provision of relevant reporting and administration. The role includes working closely with the Business Technology Services (BTS) team who control our central infrastructure function to manage the service across our supported business units and users and will require occasional travel to sites to provide support. Occasional site travel required.
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
- Competitive Salary
- Generous Leave – 25 days holiday + bank holidays
- Free Onsite Parking
- Employee Assistance Programme
- Health Scheme
- Pension Scheme
- Onsite Shop
- Eyecare Vouchers
- Employee Referral Scheme
- Discounts on groceries, holidays and more
Key Accountabilities
- Ensure asset management processes are followed and implemented ensuring all audit requirements are met.
- Maintain and report on stock levels to ensure continued good customer service.
- Ensure devices are available and built to SLA thus ensuring good customer service to all supported business units.
- Assist with issues where possible and provide additional liaison with ABF BTS, ultimately acting as the point of escalation if needed to ensure the issues are resolved.
- Ensure management of desktop and infrastructure applications including accurate licensing allocation, installation, and reporting.
- Engage with the relevant teams within Grocery Service Centre and ABF BTS to drive improvements and quality of service.
- Ensure the correct assignment of licences across the device estate and work with the Tech Services Team Lead and IS Finance to ensure correct levels are maintained.
- Work on technical projects to ensure delivery to the required project standards and all allocated tasks are completed as per the specified requirements.
- Continue to support the control structures for IT and ensure best practice standards are being immersed into IT processes.
- Support the approach of ensuring all team members identify and deliver continuous improvement activities.
The Right Person
- Good understanding of best practice frameworks e.g., ITIL.
- Good customer communication skill.
- Educated to at least GCE/A level, SQA Highers or equivalent standard, but more importantly has the experience of similar situations.
- The ability to understand standards and regulations and identify how this could impact IS Technical Services.
- Possesses a good knowledge of IT infrastructure (e.g., PCs, Mobile Device, Networking etc).
- Has high quality oral communication and written skills.
- A good level of experience in a Technical Service or a similar role.
- A good level of experience in asset management.
- Proven capability to work independently whilst managing and prioritising own workload.
- Reliable and flexible team player able to engage and work with other departments and functions.
- Full UK Driving Licence required.
Technical Support Analyst in Liverpool employer: Allied Bakeries | part of Associated British Foods plc
Allied Bakeries, part of the Associated British Foods group, is an exceptional employer located in Liverpool, offering a dynamic and supportive work environment for Technical Support Analysts. With a strong emphasis on employee well-being, we provide competitive salaries, generous leave, and a range of benefits including health schemes and discounts. Our culture fosters inclusivity and continuous improvement, ensuring that every team member has the opportunity to grow and excel within a leading company in the grocery sector.
Contact Details:
Allied Bakeries | part of Associated British Foods plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allied Bakeries | part of Associated British Foods plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allied Bakeries | part of Associated British Foods plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Analyst in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allied Bakeries | part of Associated British Foods plc:Your cover letter is your chance to shine! Tell us why you want to work at Allied Bakeries | part of Associated British Foods plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allied Bakeries | part of Associated British Foods plc!
How to prepare for a job interview at Allied Bakeries | part of Associated British Foods plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
