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For Companies At a Glance
- Tasks: Support and maintain D365 applications while troubleshooting issues and assisting in projects.
- Company: Join Allied Bakeries, part of a global food group with iconic brands.
- Benefits: Competitive salary, generous leave, onsite perks, and employee assistance programmes.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment with a supportive team.
- Qualifications: 3+ years experience with Dynamics 365 and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £20.1bn and 138,000 employees in 56 countries. It has significant businesses in Europe, Africa, the Americas, Asia and Australia. Our sister companies in ABF UK Grocery produce products under many market‑leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon. We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s, Bürgen and Sunblest. You’ll know us best through our white, wholemeal and seeded market‑leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products.
The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint‑hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively. We take massive pride in what we do, not least in how colleagues based in our bakeries and depots have one of the best safety performance records in the industry.
Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well‑known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.
If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.
Overview Of Role
- Location: Liverpool, Merseyside
- Salary: up to £55,000 per annum - experience dependent
- Hybrid Working: On average 2 days in the office per week (subject to business requirements)
- Fixed Term Role
As an experienced D365 Application Support Analyst with a Finance bias, you will be responsible for the continual delivery of services, support, and maintenance alongside assisting in projects activity. You will be operating as part of a team of Application Support Analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved. You are expected to ensure that an effective support service is provided across the portfolio and ensuring they have sufficient base knowledge in other systems to do this.
Application Support Analysts will have specific technical knowledge in Dynamic 365, with a strong bias towards Finance and significant experience managing and troubleshooting technical issues.
Role
The role of the Application Services Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but not limited to:
- Fixing ERP D365 operational issues.
- Troubleshooting/resolving reported problems.
- Assisting with the daily maintenance of the software within our application portfolio.
- Escalation management to our 3rd party support teams.
- Maintaining and updating our existing technical documentation within our application portfolio.
- Performing required project support/development.
This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support.
Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
- Competitive Salary – £40,000 - £45,000 per annum
- Generous Leave – 25 days holiday + bank holidays
- Free Onsite Parking
- Employee Assistance Programme
- Simply Health Scheme
- Holiday Purchase Scheme
- Pension Scheme
- Onsite Shop
- Eyecare Vouchers
- Cycle to Work Scheme
- Electric Car Scheme
- Loyal Service Awards
- Employee Referral Scheme
- Extra Slice Discounts
Key Accountabilities
As a D365 Application Support Analyst, your key responsibilities will include:
- Technically proficient with Dynamics 365 and all associated technologies.
- Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines.
- Assist in requirements gathering and provides design guidance for mid to large sized Dynamics 365 projects.
- Jointly responsible for managing, development, customisations, and integrations to meet the business needs within Dynamics 365.
- Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements.
- You must be able to successfully communicate information to both internal and external teams.
- Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
- Maintain knowledge of third‑party software vendors to leverage complementary offerings and effectively compare solutions.
- Provide current best practices and solution alternatives as part of functional or technical design documents.
- Provide additional technical support, as required, for other solutions within the application portfolio.
- Continually update supporting documentation within the application portfolio.
The Right Person
We’re seeking a detail‑oriented and proactive individual with:
- 3+ years’ experience of Dynamics 365 F&O.
- Experience implementing and configuring Dynamics 365 F&O.
- Demonstrable expertise in maintenance of Business Rules and Business Configuration.
- Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
- Demonstrated analytical, problem‑solving, organisational, interpersonal, communication skills.
- Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
- Building and configuring of business workflows.
- Schedules work to be done and follows up to ensure completion within deadlines.
Ready to Apply?
If you’re looking for a role where you can make an impact, we’d love to hear from you! Apply now and take the next step in your career!
D365 Application Support Analyst in Liverpool employer: Allied Bakeries | part of Associated British Foods plc
Contact Detail:
Allied Bakeries | part of Associated British Foods plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Application Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Allied Bakeries on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your D365 knowledge. Make sure you can talk confidently about your experience with Dynamics 365 F&O and how you've tackled similar challenges in the past.
✨Tip Number 3
Show your passion for the brand! Research Allied Bakeries and their products. Mentioning specific brands like Kingsmill or Ryvita during your interview can show that you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace D365 Application Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Application Support Analyst role. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and problem-solving abilities. Share examples of how you've tackled complex issues in the past, especially related to D365. We’re all about finding innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Allied Bakeries | part of Associated British Foods plc
✨Know Your D365 Inside Out
Make sure you brush up on your Dynamics 365 knowledge, especially the Finance aspects. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the software but can also leverage it effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced with D365 and how you resolved them. This will demonstrate your analytical skills and ability to work under pressure, which is crucial for this role.
✨Communicate Clearly
Since you'll be working with various teams, practice explaining complex technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your ideas clearly and confidently.
✨Emphasise Team Collaboration
Allied Bakeries values inclusivity and teamwork. Be prepared to discuss how you've worked collaboratively in previous roles, especially in a fast-paced environment. Highlight any experiences where you contributed to team success or supported colleagues in achieving common goals.